(Senior) Assistant Manager, Children's Urgent Care Centre (C-UCC)

Overview:

The staff will be responsible for providing operational and administrative support to the Children’s Urgent Care Clinic (C-UCC) under National University Centre for Women & Children (NUWoC). This would involve supporting and developing effective clinical operations (e.g., processes, management of service staff etc) to provide a good care experience for patients, while maintaining financial sustainability.

Primary Responsibilities:

1. Ensure effective operations at at C-UCC through close collaboration with Clinicians, Nurses and Allied Health colleagues. The operational duties include (non-exhaustive):
   1. Facilities management.
   2. Centre procurement.
   3. Communications and publicity.
   4. Management of agreements (e.g., tenancy, services etc).
   5. Quality assurance (e.g., audits, licensing etc).
   6. Tracking of key indicators and submission of reports (e.g., to NUH management and Ministry of Health).
   7. Mass casualty incident and management (MCI).
2. Drive patient experience at U-UCC.
   1. E.g., improve patient experience scores by improving processes such as optimising patient wait time and improvement of care environment.
3. Review of care model and key outcomes.
   1. E.g., future expansion and/or relocation plans.
   2. Review of care model to ensure financial sustainability.
4. Team management for a team of 4-6 frontline service staff.
   1. E.g., onboarding, training and development.
   2. Ensure good quality service standards to patients and clients.
5. Lead continuous improvement and knowledge management (e.g., proper documentation and standard operating procedures) for C-UCC.

Secondary Responsibilities:

1. Provide ad-hoc support to publicity events organised by department and partners.
2. Cross coverage of Clinical Operations Duties (e.g., Acute Care/Children’s Emergency).

Job Requirements:

• Bachelor’s degree, preferably in business and healthcare related disciplines.
• At least 3-5 years of working experience, preferably in healthcare clinical operations and management.
• Prior experience in leading a team would be an advantage.
• Ability to plan strategically and maintain a keen eye for detailed implementation.
• Excellent interpersonal, communications and change management skills (e.g., for stakeholder and staff engagement).
• Strong analytical skills, good time management and result orientated.
• Effective problem-solving skills.
• Excellent IT skills in areas such as Microsoft Office applications, databases (Tableau).