Assistant Director, NCIS (Corporate Communications, Services & Strategic Engagement)

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives. 

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

Are you a strategic communicator, collaborative leader, and purpose-driven change agent ready to shape the voice and vision of a national center? Join NCIS in shaping the future of cancer care and communications.

The National University Cancer Institute, Singapore (NCIS) is seeking a forward-thinking and strategic Assistant Director, Corporate Communications, Services & Strategic Engagement to lead and integrate our communications, stakeholder engagement, and institutional outreach efforts. In this dynamic role, you will partner with the Executive Director and senior leadership to drive our communications vision, build NCIS’ brand as a world-class cancer centre, and spearhead engagement initiatives across media, digital, academic and community events, internal culture, and philanthropy. If you are a purpose-driven leader with a passion for storytelling, organisational transformation, and trusted relationships, we invite you to help us connect people, ideas, and impact across Singapore and beyond.

Key Responsibilities

Strategic Planning and Leadership

• Develop and execute an institution-wide corporate communications strategy aligned with long-term goals and strategic initiatives.
• Foster an agile, insight-driven communications culture, building systems that measure impact and demonstrate value creation.
• Change communications for operational transformation: Be involved in change management efforts by using communication strategies to frame changes in terms of benefit, efficiency, or experience enhancement, linking to larger strategic goals.
• People development: Builds and leads a high-performing team and acts as counsellor, mentor, and coach.
• Foster a culture of collaboration, creativity, and continuous learning in alignment with the future of corporate communications.

Academic and Community Engagement

• Lead a team and work with multiple stakeholders in the planning, co-creation and management of engagement events and programs in the hospital and community settings.
• Ability to monitor and measure the impact and satisfaction levels of events and community activities to continuously improve strategies.
• Manage and curate hosted visits by government leaders, donors, academic partners, and VIP guests, ensuring a seamless institutional experience.
• Collaborate with internal and external stakeholders to deliver events that showcase the institution’s excellence, vision, and leadership.

Marketing and Communications

• Develop a strategic brand, marketing and communications plan that addresses NCIS geographic and healthcare sector market leadership ambition.
• Effectively execute marketing and external communications plan in collaboration with Group and relevant stakeholders.
• Deliver innovative campaigns to increase NCIS market share and reputation to be a world class oncology centre locally and globally.
• Champion innovative use of digital channels including web, account-based media buy, marketing automation and social media.
• Oversee brand narrative, editorial standards, and tone of voice to ensure consistency and impact across all communication platforms.
• Collaborate with faculty and research teams to translate clinical, research and education outputs into compelling, audience-relevant stories.
• Position the institution’s academic and scientific achievements through local and global communication channels.
• Leverage data and analytics to drive insights; develop and implement metrics to measure results of marketing campaigns and programs including lead generation/sales in line with marketing automation system implementation; provide analysis and recommendations to support continuous growth, improved execution and team development.

Organizational Culture and Engagement

• Partner with leadership to strengthen internal communication that aligns with institutional values and strategic change.
• Create opportunities for storytelling, feedback loops, and recognition that humanize operations and celebrate service contributions.
• Lead internal campaigns, and transformation communications to support workforce engagement and shared purpose.

Philanthropy Management 

• Develop and implement comprehensive fundraising strategies to achieve fundraising goals and objectives.
• Prepare marketing materials, pitch books, and presentations to effectively communicate NCIS’s strategies, performance, and value proposition to donors.
• Ensure compliance with all relevant regulations and reporting requirements related to fundraising activities.
• Provide regular updates and reports to leadership team on fundraising progress and performance.

Project Stewardship

• Assist in managing key projects and initiatives by coordinating tasks, deadlines, and resources.
• Monitor project progress, track milestones, and provide regular updates to the executive.
• Good resource management to oversee budgets and allocate resources effectively for events, programs and public forums.
• Prepare project reports and presentations as needed.

Institutional Support & Flexibility (~20%)

• Undertake other responsibilities as assigned by the Reporting Officer or Department Head.
• Provide flexible support for cross-team initiatives and evolving institutional priorities.

Key Requirements

• Minimum of 20 years of progressive experience in communications, marketing, or strategic engagement roles, with at least 5 years in a leadership capacity.
• Tertiary qualification in Communications, Marketing, Media, Journalism, Public Relations, or a related discipline; postgraduate qualifications are an advantage.
• Exceptional candidates with less traditional pathways but who demonstrate outstanding leadership, strategic thinking, and institutional alignment may also be considered.
• Exceptional written and verbal communication skills, with the ability to craft compelling narratives across platforms and audiences.
• Strong relationship-building, stakeholder engagement, and influencing capabilities, with a demonstrated ability to navigate complex environments.
• Confident public speaker with excellent presentation skills and a strong executive presence.
• Proven change agent with the ability to manage ambiguity, balance competing priorities, and drive strategic alignment across functions.
• Effective people leader with a track record of building, mentoring, and developing high-performing teams in both in-person and digitally connected work environments.
• Demonstrated experience leading diverse, multidisciplinary teams and fostering a culture of collaboration, inclusion, and continuous learning; a hands-on leader who leads by example and is willing to roll up their sleeves when needed.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.