Assistant Manager, Account Management, Primary Care Partnership

1. Job Purpose

The incumbent will assist in implementing and supporting Population Health initiatives in the Western region. He/she will contribute towards the nationwide implementation of Healthier SG by supporting the Primary Care Networks (PCNs) and their respective GPs.

2. Duties and Responsibilities

• Drive Population Health initiatives in primary care
• Be an account manager to Primary Care Networks (PCNs) and support their GP clinics in the Western region
  • Engage and build relationships with PCNs and their GPs
  • Coordinate & develop complementary services by clusters to support PCNs
  • Extend and/or conduct relevant training for PCN GPs and their staff
  • Collate the necessary data from PCN HQs for regular dashboard updates, incentive administration and/or quality improvement efforts
  • Collate feedback and aim to continuously improve NUHS’ offerings to PCNs
• Secretariat for key meetings and committees
• Provide support to Quality Improvement initiatives and projects
• Any other duties assigned

3. Job Requirements

• Minimum 1 year of healthcare-related experience.
• Highly motivated, independent and a good team player
• Good interpersonal, communication and negotiation skills
• Ability to multi-task
• Good presentation & writing skills
• Proficiency in Excel to consolidate / cross-check data and perform simple analysis & chart results. Experience working with business intelligence tools (e.g. Power BI, Tableau) will be useful
• Possess an inquisitive mind for problem-solving. Prior experience in Quality Improvement will be useful
• Note: At times, you may be required to meet our partners on Saturdays and weekday evenings