Assistant Manager, Dental Services

The jobholder is responsible to ensure the smooth operations of the day-to-day operations of the Dental clinic.  The jobholder will also be involved in planning and implementing strategies, proposals and activities to improve work processes and service quality, and work collaboratively with the clinical, nursing and allied health professionals.

PRIMARY RESPONSIBILITIES AND DUTIES (80%)

Oversees daily clinic operations

Manage feedback and complaint cases

•        Overseeing the follow up of feedback and complaints on clinical matters
•        Overseeing the handling of medico-legal complaints to ensure proper investigation and input from staff concerned and where relevant, seeking views and opinions from specialists.
• Co-ordinate with lawyers, Medical Insurers and where relevant, Dental Officers/Dental Surgeons’ insurers to ensure closure of case, after addressing concerns of patient and family members.

Manage clinical related issues

1. Manpower related issues raised by Dental Heads
2. Assist in coordination of renovations
3. Inventory control
4. Procurement
5. Coordinate and prepare for DOPEX changeover
6. Oral Health Promotion

Policies and Procedures

•           Maintain JCI / ISO documents.
• Review and prepare policies, procedures and work instructions for clinical processes in order to facilitate patient safety and quality care.

Prepare and update reports, minutes, presentation slides

• Prepare and update reports, minutes and presentation slides
• Coordinate meetings (include logistics and booking of venue) and writing of minutes

Dental Intranet

Maintain and update information on intranet

For the role of Assistant Manager:

• Role model for job band 3
• Widen scope of planning to assist Senior Manager and Director