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Assistant Manager, Group Hospitality Services

Job ID:  8621
Job Function:  Administration
Institution:  Ng Teng Fong General Hospital

The incumbent will support his/ her Reporting Officer in the management of vendors to fulfil service contract obligations.  She will also assist with all related planning, coordination, staffing and administration of daily operations.

He/ She is accountable to the Institution Lead, Group Hospitality for proper contract management and operationalisation at the institutional level.

He/ She will deputise the Reporting Officer and cover the duties in his/her absence.

Responsibilities

  • Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance

  • Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance

  • Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital

  • Ensure all services rendered by the vendors meet the service standards set in the KPIs and users’ expectation

  • Ensure vendor performance reports are validated using source data 

  • Conduct at least 20% sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly

  • Ensure contract checklists are completed when verifying the contract and vendor performance monthly

  • Escalate issues to Institution Lead, Group Hospitality if necessary

  • Oversee daily operations, user department requests and troubleshoot issues with vendor (if any)

  • Raise PRs/ POs for the procurement of institution specific purchases in accordance with NUHS Procurement Policy

  • Ensure vendor is compliant with Workplace Safety regulations

  • Ensure institution BCP is in place with drills being planned and validated annually

  • Manage in-house inventory (e.g. linen) (if applicable)

  • Ensure fixed assets are tracked and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)

  • Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval

  • Work with Institution lead to claim LDs for non-performance

  • Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)

  • Assist Institution Lead to collate required expenses during the annual budgeting exercise

  • Ensure budget is utilized according to planned activities

  • Coordinate with Finance to ensure correct billing according to contractual obligations

  • Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Requirements

  • Bachelor's degree

  • At least 3 years of related experience

  • Good team player

  • Strong interpersonal skills

  • Good writing and communication skills

  • Analytical, meticulous and high level of initiative

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