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Assistant Manager, HR Group Shared Services

Job ID:  8605
Job Function:  Administration
Institution:  National University Health System

Assistant Manager, HR Group Shared Services – Payments & Claims Team

 

 

Role Summary

  • We are looking for a driven and dependable Assistant Manager to lead and supervise a team of HR Payment (non-payroll) and Medical Benefits Claims Specialists within NUHS HR Group Shared Services (GSS).
  • This is a key operational leadership role, reporting to the Team Manager, and will serve as the right hand in managing high-volume transactions, improving workflows, supporting team development, and driving system enhancements across the NUHS cluster.
  • If you are someone who leads by example, thrives in structured yet dynamic environments, and takes pride in process excellence — we would love to hear from you.

 

Key Responsibilities

 

  1. Team Operations & Service Delivery
  • Lead the day-to-day HR GSS operations, including employee medical benefits claims and HR-related payment transactions.
  • Ensure accurate and timely processing in compliance with policy, audit, and statutory requirements.
  • Monitor service delivery against SLAs across NUHS institutions.

 

  1. Process & Systems Improvement
  • Identify process gaps, inefficiencies, and system pain points; recommend practical improvements.
  • Support or lead enhancement projects including automation (e.g., RPA) and HR system upgrades (myHR, SuccessFactors).

 

  1. Team Support & People Development
  • Coach and guide team members to build operational strength, accountability, and collaboration.
  • Drive knowledge-sharing, SOP alignment, and continuous learning within the team.
  • Foster a positive, high-performance culture aligned with NUHS values.

 

Requirements

 

  • Minimum 5 years of relevant HR operations experience, including at least 2 years in a supervisory or team lead role.
  • Strong working knowledge of HR systems (e.g., SAP, SuccessFactors) and Microsoft Excel. Experience with RPA or workflow automation is a strong advantage.
  • Ability to manage operations in a high-volume, deadline-driven environment.
  • Excellent analytical skills and a structured approach to problem-solving.
  • Strong interpersonal skills, with the ability to coach, motivate and influence others.
  • Self-driven, dependable, and able to work independently while leading and supporting team goals.

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