Assistant Manager, Training and Quality Assurance

Overview and Purpose of the Position

The Assistant Manager, Training and Quality Assurance, is responsible for supporting the development, implementation and oversight of comprehensive training and development programs for NUHS Diagnostics (particularly for allied health professionals, such as Radiographers and Medical Laboratory Technologist). 

This role involves coordinating learning initiatives, managing clinical education events, ensuring regulatory compliance, ensuring the timely completion of competency assessments, and driving continuous improvement in quality assurance processes.

Job Responsibilities

1. Training Program Coordination:
• Support the development and implementation of training programs, including timelines, competency evaluation, feedback, and documentation.
• Manage and develop clinical education events for Allied Health Professionals (AHP), tracking mandatory Continuing Medical Education (CME) hours.
• Facilitate training for all staff, ensuring timely completion of competency assessments and documentation.

2. Student and Professional Development:
• Coordinate student attachments and internships.
• Ensure timely submission of supervisor assessment reports for various programs.
• Facilitate processes for existing and new radiographers undergoing Qualifying Examination (QE) and AHP supervisory framework for conditional registration and other new training initiatives (e.g., BSS AC program).

3. Quality Assurance:
• Coordinates with leads on various aspects of new or redeveloped polyclinics projects (including licensing applications such as NEA and HSCA, AHP and R1 licensing).
• Coordinate internal and external audit processes, ensuring compliance with regulatory requirements and industry standards.
• Maintain and update QA/QC documentation systems and processes.
• Prepare reports on audit results, training progress and quality assurance outcomes for management review.
• Drive continuous improvement initiatives based on audit findings and best practices.

4. Other duties and responsibilities as assigned by the Reporting Officer

Qualifications and Requirements

• Bachelor’s degree in healthcare management, business administration or related field
• 3-5 years of experience in healthcare training and quality assurance
• Strong understanding of radiography and allied health fields, particularly Medical Laboratory Technology
• Excellent organisational, communication, and interpersonal skills
• Proficiency in data analysis and report writing
• Ability to manage multiple projects simultaneously
• Demonstrated ability to work effectively with diverse stakeholders
• Familiarity with relevant healthcare accreditation standards and regulatory requirements
• Prior experience in Diagnostics services will be advantageous