Assistant Manager,R.I.C.E. Comm Care

Overview

Under the direction of the Head and the Clinical Director of the RICE Community Care department, and in collaboration with Alexandra Hospital and relevant NUHS teams, this position is pivotal in driving Alexandra Hospital's strategic thrust of integrating care across primary care, community, and home settings through the integrated general hospital model.

The position will support and optimise clinical operations for community-oriented aspects of AH’s signature programmes, lead or manage projects and initiatives to enhance care integration with community partners, and drive data-driven programme evaluation and improvement. This role involves managing daily operations of the AH Community team, facilitating strategic and tactical planning to strengthen connections with the broader care network, and supporting administrative functions. The position requires a dynamic individual capable of balancing strategic thinking, operational management, and community engagement to effectively support Alexandra Hospital's mission of integrated care delivery.

Job Responsibilities

1. Community-oriented Clinical Operations and Business Partnership:

1. Refine and develop integrated care models with a focus on transitional, pre-, and post-hospital workflows, to improve patient outcomes.
2. Manage and analyse data to support decision-making.
3. Lead or manage quality improvement and innovations to improve effectiveness and efficiency of the Community team.

2. Work in project teams to achieve objectives of the department, in areas of:

2.1 Project Management and Support

1. Operationalise new or developing models of health and care that integrate hospital and community.
2. Operationalise projects that enhance care integration with partners in the community.
3. Provide tactical, operational and administrative support to AH teams giving home- and community-centric care.
4. Drive and support quality improvement, process improvement projects, adopting methodologies and principles such as Agile, GROSS and GROW.
5. Support in the marketing of AH programmes to community partners and potential participants, including through direct engagement with patients and residents.
6. Manage occasional community-oriented events.

2.2 Programme Evaluation and Improvement

7. Perform data collection through administering surveys and data collation for department programmes.
8. Use data analytics or work with analysts to generate reports and findings to support department work and evaluation.

2.3 Collaborations and Relationship Building:

1. Engage and collaborate with healthcare partners in the community.

10. Strengthen primary care partnerships through projects, including administrating talks, supporting two-way communications and following through on feedback.
11. Collaborate with nursing homes within the Queenstown region and beyond with the aim of improving care integration.

3. Co-supervise and support the daily scheduling, charging and billing operations of the Community team, which may include:

1. Service counselling
2. Scheduling, charging and billing
3. Ensure efficient service delivery and positive patient experience
4. Providing operational coverage as needed

4. Support the daily operations of the office, and support the supervisor in related matters, including:

1. Perform secretariat work for meetings and projects
2. Manage related office budget, finance and procurement
3. Maintain records, legal contracts and department data
4. Ensure PDPA compliance and manage data matters where relevant

5. Additional duties as assigned by supervisor

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, or related field

Minimum 2 years of experience working in large organisations, particularly in project management or healthcare operations.
Strong organisational and project management skills, with ability to manage multiple projects simultaneously.
Passion, drive and resourcefulness in problem solving and achieving project objectives. 
Ability to navigate complex systems to achieve objectives and enhance collaborations.
Detail-oriented with an ability to manage, plan, and implement projects.
Ability to think critically and expansively by combining ideas in unique ways or making connections between disparate ideas.
Ability to be a strong team player, possess drive and initiative and self-directedness and able to manage pressure.
Ability to foster trust in collaborations and manage change.
Ability to quickly learn and adapt to new situations and technologies.
Excellent communication skills (written and verbal) and interpersonal skills.
Ability to work weekends or outside office hours on the occasion is required.
Ability to work off-site in the community on the occasion is required.

Possession of these skills and knowledge would be an advantage: 
Experience working in a hospital or community care setting
Knowledge of healthcare systems and processes
Familiarity and experience working with primary care, community health, and long-term care sectors
Knowledge of healthcare regulations and policies 
Experience with project management methodologies (e.g. Agile)
Proficiency in data analysis and reporting tools (e.g. Excel, SQL, Power BI, Tableau)
Knowledge of healthcare IT systems and electronic health records
Knowledge and experience of healthcare quality improvement methodologies (e.g. Lean)

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.