Assistant Manager / Senior Executive, Group Hospitality

Job Description:

Contract Compliance and Execution

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance
• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance

Vendors’ Performance Checking & Validation

• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users expectation
• Ensure vendor performance reports are validated using source data
• Conduct at least 20% sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
• Ensure contract checklists are completed when verifying the contract and vendor performance monthly

Daily Operations

• Oversee daily operations, user department requests and troubleshoot issues with vendor (if any)
• Raise PRs/ POs for the procurement of institution specific purchases in accordance with NUHS Procurement Policy
• Ensure vendor is compliant with Workplace Safety Regulations
• Ensure institution BCP is in place with drills being planned and validated annually
• Manage in-house inventory (e.g. linen) (if applicable)
• Ensure fixed assets are tracked and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)

Payment / Liquidated Damages

• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
• Work with Institution leads to claim Liquidated Damages for non-performance

Knowledge Management Repository

• Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)

Annual Budget Planning

• Assist Institution Lead to collate required expenses during the annual budgeting exercise
• Ensure budget is utilized according to planned activities
• Coordinate with Finance to ensure correct billing according to contractual obligations

Project Management

• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality
• Attend and participate in relevant meetings
• Keep abreast of innovative technologies such as automation, robotics, etc in Group Hospitality and healthcare for possible implementation in the new hospital

Job Requirements:

• At least 3 years of related experience
• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous and high level of initiative