Coordinator (Community) - ENT Department
Overview*
Reporting to the ENT Allied Health team lead, a Coordinator is an ancillary staff who is responsible to work in collaboration with Audiologists and Audio Technicians to provide assistance in clinical, administrative and technical duties, to ensure continuity of patient care in their aural rehabilitation process.
Job Responsibilities*
You will be responsible for the following:
1) Assist in clinic operational duties
Managing daily operations of the service points assigned including front counter services, administrative and operational matters of the community clinics.
Coordinate with other collaborators such as MOH, polyclinics, vendors and etc.
Liaise with third party for equipment maintenance and ordering of consumables
Requisite, control and maintain good utilization of consumables, hearing aid stocks and office supplies in community clinics.
Collate and update relevant data required for the purpose of cost management, financial budgeting and improvement.
Assist in scheduling of patients' appointment in NUH systems especially for hearing test, hearing aid services and special arrangement in community clinics.
Work with the MHC audiologists to ensure a positive experience for the patients along the continuum of care and devise innovative ideas to improve the delivery of care and delight patients.
2) Hearing Aid Assessment and Hearing Aid Serivces:
Obtain case history from patients and/or caregivers
Perform otoscopy, tympanometry and pure tone audiometry
Interpret audiometric results for patients, caregivers and healthcare professional involved.
Troubleshoot hearing aids and decide on the appropriate action.
Assist patients with hearing aid spare-part replacement.
Send the hearing aid to vendors for repair if necessary.
Conduct financial counselling on hearing aid cost, consultation charges and subsidies available.
Document the assessment, plans, and/or triage outcomes timely and accurately in the relevant system.
Maintain the database for all patients seen during clinic session.
3) Other general duties:
Attend to ad-hoc assignments assigned by Reporting Officer.
Perform daily calibration of audiology equipment.
Assist in scheduling of patient appointments using NUH system and confirming of patient's attendance
Attend to e-mail and telephone inquiries from patient
Requirements*
Qualification:
Completed at least a diploma and received in-house training conducted by principal/senior
audiologists or attended relevant audiological lessons conducted by the NUS MSc Audiology
program.
Experience:
Fresh graduate. Clinical experience not required.
Relevant experience of 1 year and above in a similar setting is preferred.
Skills and Knowledge:
A minimum of 3 to 6 months on-the-job training supervised by a Senior Audio Tech/Audiologist/ Senior/Principal Audiologist is required.
Maintain a minimum required competency in annual competency review.
Familiar with hearing aid technology and other related updates
Understand the relationship between hearing and speech
Able to communicate well with hearing impaired individuals
Computer literate
Personal Traits:
Good team player
Enjoy working with people e.g. adults and young children and their families
Strong interpersonal skills
Analytical, organized and communicative
Affable and approachable
Possess a passion for helping people with hearing loss and other disabilities
Can work calmly and methodically when under pressure from a busy and varied caseload
Can work effectively as part of a multi-disciplinary team
Comfortable with working in the community and at different locations across Singapore