- Provide pharmaceutical care services by ensuring optimal patient outcome, manage inventory and ensure that drugs are dispensed according to protocol and legal requirements.

- Provide supervision and ensure smooth daily operations and profitability of the pharmacy.

- Provide education and guidance to trainees, pharmacy students, support staff and supervise their professional training and development.

Duties & Responsibilities

A. SPECIFIC

1. Professional Services  

i) Accountable for accurate dispensing of medicine to the right patient 

1. Supervise the activities of assigned pharmacy technicians and pharmacy assistant engaged in the preparation, labelling and dispensing of medications and other pharmaceutical supplies
2. Regularly review system of dispensing to ensure compliance
3. Ensure the team achieves the minimum professional standards as per guidelines (Good Dispensing Practice Guidelines).
4. Clarify and resolve any prescription ambiguities with the prescribers. 
5. Identify, assess, and resolve any drug-related problems, advise doctors on suitable drugs that provide the best outcome for patients. 
6. Regularly review and improve the workflow to enable dispensing efficiency. 

ii) Accountable for comprehensive counselling services 

1. Advise patients and care providers of potential drug interactions, possible side effects, storage information and instructions on how to use their medications. 
2. Address the needs of the patient for information to enhance compliance and selfcare. 

iii) Provide information and advice to healthcare professionals and the community 

1. Advise doctors and other healthcare professionals on the selection, dosages, interactions and side effects of medications.
2. Provide training to other healthcare professionals. 
3. Advise patients on the selection of over-the-counter medication, medical equipment and healthcare supplies.
4. Offer self-care management advice on minor ailments and health promotion. 

iv) Provide quality customer service 

1. Ensure proper care is practiced during the preparation and dispensing of medication to enhance medication safety.
2. Supervise staff in handling and resolving patient feedback. 

v) Provide ambulatory care services 

1. Monitor the health and progress of patients.
2. Provide specialized ambulatory care services to help patients manage chronic conditions. 
3. Collaborate with other healthcare professionals to plan, monitor, review and evaluate the quality and effectiveness of drugs and drug regimens.

2. Inventory  

1. Ensure that medications are stored appropriately in the pharmacy, according to policy and legal requirements, to ensure quality, security, and proper disposal.  
2. Manage inventory to ensure an optimum level 
3. Prepare reports and conduct investigation on stock variance and cold chain break incidents. 
4. Ensure regular audit of all drugs kept in the E-kits, E-trolleys, treatment rooms and       immunization rooms in the polyclinics are conducted.

3. Staff / Student Training & Development  

i) Train & Develop staff/students

1. Orientate and induct newly recruited pharmacists, pre-registration pharmacists and pharmacy technicians/assistants.
2. Provide training and guidance to students on attachment.
3. Conduct regular training sessions
4. Prepare/develop training materials/guides when required 

4. Administration  

i) Manage the administrative functions necessary for pharmacy operation 

1. Ensure that team members adhere to the accounting, cash handling procedures and policies. 
2. Plan, coordinate, review and follow up on audit checks. 
3. Schedule manpower rostering. 

6. Assist Clinic Pharmacy Manager to monitor KPIs for the branch, identify gaps and suggest process improvements
7. Plan, execute and monitor clinic work plan to ensure alignment to organizational goals 

ii) Accountable for conducive store ambience for customers and staff 

1. Ensure proper housekeeping  and adhere to workplace safety guidelines for the safety of all. 
2. Effectively manage the merchandise display

iii) Accountable for the profitability of the retail store 

1. Achieve assigned target sales. 
2. Recommend action plans to improve sales performance. 
3. Train and develop the retail team. 

iv) Accountable for patient complaints and dispensing errors 

1. Investigate and handle patient complaints and dispensing errors promptly. 
2. Resolve complaints and follow through errors with corrective and preventive measures. 
3. Report on dispensing errors and patient complaints. 

v) Management of Staff 

1. Assist Clinic Pharmacy Manager in supervision of staff
2. Monitor performance of the team and communicate individual targets and expectations.
3. Resolve staff grievances where deemed necessary. 
4. Report/escalate to Clinic Pharmacy Manager on staff disciplinary issues. 

5. Regulatory  

1. Ensure applicable laws and regulations are met and relevant documentation of compliance is maintained.
2. Ensure compliance to policies, guidelines or advisories issued by any government agency or the Ministry of Health. 

(B) LEADERSHIP

1. Leadership

1. Assist to set work plans and targets at the branch level
2. Drive organization’s direction and objectives with the team
3. Escalate feedback to senior management regularly
4. Collaborate with other departments to develop and implement new services or workflows
5. Assists to develop and implement specific programs or projects, manage the change process and monitor outcomes across the organization.
6. Motivate self and individuals in the team
7. Build working relationship effectively, maintain rapport and work in partnership across boundaries to achieve organization goals.

2. People management

1. Drive workplace culture to align with organizational goals
2. Set performance targets for team members.
3. Monitor, assess performance of team members and communicate individual targets and expectations
4. Resolve staff conflicts and disciplinary issues and administer staff disciplinary action plans where deemed necessary.
5. Report to Operations Lead and HR on staff disciplinary issues
6. Provide timely feedback and coaching to all staff. 
7. Manage the learning and development of the team members 
8. Build and develop team through engagement and recognition

3. Administration

1. Assist to provide input on projection for annual manpower needs
2. Involve in recruitment of new hires and manage induction programs
3. Effectively plan and schedule manpower to ensure smooth daily workflow
4. Monitor the set target, analyse the performance and report action plans to the management
5. Oversee compliance of processes with the various audits
6. Ensure records, such as pharmacy files, patient profiles, inventories and controlled drugs registries are well-maintained.
7. Ensure security of premise and maintenance of facilities, equipment and furnishings are in order

Job Requirements                                                                                     

• Degree in Pharmacy
• At least 5 years of relevant experience in healthcare setting  

• Registered with Singapore Pharmacy Council
• Form A license with Health Sciences Authority
• Keep abreast with changing medical treatments by attending continuing medical education talks and seminars.

• Achieve mandatory Continuing Professional Development (CPD) points and target training hours per year. 
• Demonstrates the ability to communicate information and ideas well to other healthcare professionals and patients. 
• Demonstrates excellence in the NUHS core competency requirement of Band 3. 
• Must have initiative, drive and ability to work in a fast-paced environment  
• Must be team-oriented 
• Must be able to lead and supervise the team. 
• Possess good organisational, analytical and excellent communication skill  

Working Hours
5.5 days’ work week (non-shift)

Work Location

National University Polyclinic (NUP) - West region