Executive Assistant (MRO)

Job ID:  4355
Job Function:  Ancillary
Institution:  National University Health System

Job Description
The shortlisted candidate is to ensure timely completion of medical reports and the medical information is released in accordance to hospital policy. He/She will also assist in daily supervision of Medical Reports Section operations.

Duties and Responsibilities

  • Register and process medical report requests, including cashier function for medical report payment.
  • Handle all email, phone and mail enquiries pertaining to medical reports.
  • Follow-up with doctors on incomplete medical report requests.
  • Execute administrative duties pertaining to all medical report requests.
  • Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
  • Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.
  • Conduct quality check on medical report before release.
  • Assist in the preparation of statistics such as monthly performance report.
  • Any adhoc assignment as assigned by the supervisor



  • G.C.E ‘A’ level qualification or Diploma holders
  • Preferably 5 years working experience in retail, customer service or healthcare industry. Familiar with medical terminology will be an added advantage
  • Proficient in Microsoft Outlook, Word and Excel
  • Excellent communication and interpersonal skills
  • Service oriented and customer focused
  • Positive working attitude, team player and willing to learn.
  • Work independently and seek ways to surpass customer’s expectations