Executive/ Senior Executive, Zone Operations, RHSO

Overview
Lead community care team operations in assigned area to improve health and anchor care in the community.

Job Responsibilities

1) Support community care team operations in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.
•    Transition care programme
•    Community Health Posts

2) Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.

3) Support in operations planning in assigned area.
•    Ops data analysis and monitor workload.
•    Monitor the performance of ops KPIs.

4) Support in improving community operations to enhance care and residents experience. 
•    Pilot new programmes and processes.
•    Evaluate the use of technology to ease workflow improvement. 
•    Evaluate success of pilot programs for future action.

5) Support in the overall Patient Experience efforts to improve residents experience and quality of care.
•    Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents’ concerns are addressed.
•    Evaluate feedback and work with various stakeholders to identify potential service gaps.

6) Any other duties.

Requirements

Bachelor Degree
With relevant experience in healthcare, operations related and/or customer service environment
Minimum 2 years of experience
Writing skill
Communication skill
Interpersonal skill
Strong sense of responsibility and ability to manage complaints and feedback