Patient Service Associate, Jurong Community Hospital*

1) Ward Counter Readiness

• Perform 5S on a daily basis.
• Ensure availability of office stationery.
• Ensure office equipment is in working condition.
   

2) Counter Duties and Customer Services

• Attend to enquiries and requests from both internal and external customers.
• Render services to both internal and external customers.
• Perform admissions, transfers and discharges.
• Accountable for movement of patient’s thin folder.
• Ensure that services rendered are accurately captured and reflected in the system.
• Perform patient merge if necessary.
• Schedule discharge appointments for patients who require follow-up in JurongHealth Campus and/or external institutions.
   

3) Financial Counselling and Billing Related Responsibilities

• Perform financial counselling with patients or their spokesperson(s).
• Assist to follow up on patients’ financial documents associated with their inpatient stay.
• Explain to patient and/ or their family member(s) on the charges incurred and provide them with an interim bill (one-bill) upon discharge.
• Collect payment for services rendered and accountable for payment collected.
   

4) Training and Staff Management

• Preceptor for new Patient Service Associates and conduct on-the-job training.
   

5) Facilities

• Ensure newspapers/ magazines are up-to-date
• Responsible for reporting any system/ equipment failures
   

6) Commitment and Decorum

• Displays reliability through regular attendance
• Displays punctuality at work
• Good working relationships with colleagues and peers
• Active participation in roll call
• Adhere to the organisation and department’s house rules, grooming standard and telephone etiquette
   

7) Statistic

• Assist in data collection for statistical and operational purposes.
   

8) Process Improvement Project

• Proactive in suggesting service/ process improvement
• Participate in Process Improvement Projects such as Kaizen Projects
   

9) General

• Participates in corporate events
• Support emergency planning activities
• Ensure 5S standards are adhered to
• Undertake assignments and projects assigned

Job Requirements

• Minimum GCE 'N' Levels with 3-5 years of frontline service experience
• Computer literacy in the internet, e-mail and Microsoft Office (Word and Excel)
• Previous experience in a healthcare setting or customer oriented environment will be an advantage
• Good communication and interpersonal skills