Patient Service Associate, NUHS Diagnostics (Contract/Permanent)*

Job ID:  3547
Job Function:  Ancillary
Institution:  National University Health System

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.


Job Responsibilities:

  • Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
  • Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
  • Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
  • Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
  • Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
  • Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
  • Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
  • Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
  • Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
  • Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
  • Performing duties as assigned by reporting officer
  • Meet customer service and quality KPI as determined by department
  • Follow up and support reporting officer in handling patient relation issues
  • Adhere to policy and standard operating procedure
  • Accurate and meticulous in performing cashiering duty when assigned


Job Requirements: 

  • GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
  • Service-oriented and patient-focused
  • Proactive and resilient with the ability to work independently and in a team
  • Ability to multi-task and work in a fast-paced environment 
  • Good writing, interpersonal and communication skills
  • Aspire for service excellence and process improvements


Additional Information:

Working Hours        : 42 hours/week (5.5 days work-week)

Working Location    : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)