Patient Service Associate, Specialist Outpatient Clinic*

Job ID: 6293

Job Function: Ancillary

Institution: National University Hospital

Career in the Hospital	Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities. At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives. We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.
About NUH	The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.
About Department and Purpose of the Position	We are seeking a dynamic, resilient, and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics (SOC). As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.
Key Responsibilities	Counter Assistant Perform registration and screening of patients, with accuracy and no data breach. Ensure accurate billing and timely collection of payment on the same day. Ensure compliance to clinic facilities readiness, e.g., Patient waiting area and Self-Service Kiosks Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time. Room Assistant Assist clinicians and/or therapists for a smooth clinic consultation. Ensure proper care and coordination and coordinate first/follow-up appointments for patients. Manage wait time and keep patients updated in a timely manner. Monitor and clear EPIC Workqueue on same workday. Other Duties and Responsibilities Practice NUH Service Acts – “G.O.O.D” to enquiries from patients and/or NOK. Ensure compliance to SOC Operations Standards. Handle patients’ feedback and ensure timely escalation to Service Team Leader/ Service Executive whenever necessary. Be ready for deployment across all clinics. Engage patients on the use of Self-Service Kiosks and OneNUHS mobile application. Adhere to clinic/department and hospital policy and procedure (e.g.: SOP) Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.). Participate in quality improvement project (e.g.: 6S, RIE, service improvement project).
Key Requirements	Minimum “N” Level. Healthcare or service or related industry is preferred but not required. Proficient in computer skills. Team player with good communication and interpersonal skills. Able to multitask and work in a fast-paced environment.
Closing & Applications	When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together. Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning. Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.