Patient Service Associate (2/3 shifts)*

Job ID:  6749
Job Function:  Ancillary
Institution:  Alexandra Hospital

As a Patient Service Associate in Urgent Care Centre or Ward, staff will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers/ patients. The key aim of the role is to provide excellent patient care and satisfaction, and to contribute to the smooth operations of the hospital.

 

Duties & Responsibilities

  • Ensure department’s operational readiness. Ensure that workstations are always kept tidy and clean. Ensure sufficient stationery stock is maintained in the department.
  • Assist with smooth patient journey including:
  • Registration of patients, and updating of NOK contacts
  • Attending to and managing patients’ enquiries
  • Assisting with admission process, which includes financial counselling and monitoring of bed request status.
  • Handle admission, discharging and/or transferring of patients which includes system discharge, scheduling of appointments, payment collection and maintaining proper personal records of patients without compromising any data and safety breaches.
  • Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
  • Ensuring accurate and timely registration and promote the usage of self-help kiosk.
  • Provide administrative assistance in the daily operations and department events.
  • Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
  • Provide chaperone assistance to doctors/nurses and prepare consultation documents when requested.

Requirements

  • Minimum GCE “O” Levels qualification or equivalent.
  • Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
  • Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
  • Able to multitask and work in a fast-paced environment.
  • Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
  • Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 2 or 3 rotating shifts (morning, afternoon and midnight).
  • This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singaporean and Singapore PRs may apply.