Patient Service Associate (GS Clinic)*

Job ID:  5299
Job Function:  Ancillary
Institution:  Alexandra Hospital

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.

 

Duties & Responsibilities

  • Ensure clinic's operational and procedural area readiness based on desired service standards.
  • Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
  • Provide chaperone assistance to doctors/nurses and prepare consultation documents
  • Attend to any requests, emails and phone enquiries.
  • Assist clinic manager in administrative duties
  • Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

 

Requirements

  • Minimum GCE “O” Levels qualification or equivalent.
  • Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
  • Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
  • Able to multitask and work in a fast-paced environment.
  • Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
  • This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.