Patient Service Associate (Urgent Care Centre)*

As a Patient Service Associate in Urgent Care Centre (UCC), you will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers / patients. The key aim of the role is to provide excellent patient care and satisfaction, and also to contribute to the smooth operations of the hospital.

The accountabilities include: 

• Ensure department’s operational readiness. Ensure that workstations are kept tidy and clean at all times. Ensure sufficient stationery stock is maintained in the department.
• Assist with smooth patient journey including:
  • Registration of patients, and updating of NOK contacts
  • Attending to and managing patients’ enquiries
  • Assisting with admission process, which includes financial counselling and monitoring of bed request status
  • Discharging of patients which includes system discharge, scheduling of appointments and payment collection.
  • Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
  • Ensuring accurate and timely registration and promote the usage of self-help kiosk.
• Provide administrative assistance in the daily operations and department events.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance. 

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.