Patient Service Associate (I-Care Clinic) *

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational and procedural area readiness based on desired service standards.

• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.

• Provide chaperone assistance to doctors/nurses and prepare consultation documents

• Attend to any requests, emails and phone enquiries.

• Assist clinic manager in administrative duties

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Candidate must possess at least “O” Levels/Diploma

• Proficient in computer skills, handling multiple systems such as SAP will be an advantage.

• Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.

• Able to multitask and work in a fast-paced environment

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.

• Be comfortable with working in inpatient wards if required.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.