Patient Service Associate (I-Care Clinic) *

Job ID:  5061
Job Function:  Ancillary
Institution:  Alexandra Hospital

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.


Duties & Responsibilities

Ensure clinic’s operational and procedural area readiness based on desired service standards.

Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.

• Provide chaperone assistance to doctors/nurses and prepare consultation documents

• Attend to any requests, emails and phone enquiries.

• Assist clinic manager in administrative duties

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time



• Candidate must possess at least “O” Levels/Diploma

• Proficient in computer skills, handling multiple systems such as SAP will be an advantage.

• Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.

• Able to multitask and work in a fast-paced environment

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.

• Be comfortable with working in inpatient wards if required.


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