Patient Service Associate

Counter & Reception Service

• Handle patient enquiries, face to face and via phone
• Perform patient registration electronically and collection of payment.
• Ensure Request forms and checklist are prepared before patient turn up for Radiological examinations.
• Assist to process medisave account
• Handling the process of CD/ films/ Radiological report request

Appointment Scheduling

• Coordinating the patient’s flow, by working closely with external department colleagues eg SOC consultation, Inpatient etc
• Pre-appointment calls to remind patient of appointment, eg MRI appointments, etc

General Duties

• Ensure cleanliness and tidiness of workstations, reception counters, and patient waiting area at all times.
• To actively participate in process improvement projects to streamline workflow and enhance productivity.