Senior / Assistant Manager, Inpatient Operatons

Purpose of Role

To plan, implement and support daily hospital operations and ensure the team of frontline staff provides a consistently high level of service standards.

Responsibilities

• Perform daily supervision and monitoring of Patient Service Associates (PSA) and Patient Service Coordinators (PSC) and ensure consistent high level of customer service.
• Ensure hospital facilities are kept in good condition and maintain 5S standards.
• Analyse and investigate patient feedback/ complaints and implement corrective actions and preventive measures.
• Responsible for staff daily assignment, scheduling of roster and arrange for cross coverage.
• Play an active role in communicating products, known issues and policies changes to staff.
• Directly coach staff and develop/ update training materials.
• Able to present ideas convincingly to generate acceptance from others.
• To be actively engaged in the monitoring of discipline and conduct of all PSAs and PSCs.
• Actively identify and carry out process improvement for areas directly involved. e.g. Kaizen, WOW initiatives.
• Accurate and timely submission of reports e.g. monthly BSC, OQC.
• To support Emergency Planning activities e.g. civil emergency, pandemic outbreak, etc.
• To participate in corporate events, whenever necessary e.g. outreach programmes etc.
• To motivate and encourage staff participation in community outreach programmes etc.
• To undertake any assignments or projects when assigned by the Manager/ HOD.

Requirements

• Degree from a recognised institution is preferred.
• Good communication and interpersonal skills.
• Relevant supervisory experience is advantageous.
• Knowledge of hospital operations would be preferred.