Senior Executive, HR Group Shared Services

Senior Executive, HR Group Shared Services, Licensing

Job Description

• Lead and manage the Licensing team to ensure consistent, compliant and stakeholder-focused practices.
• Ensure that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) within HR Group Shared Services (GSS) are met and reviewed periodically for relevance and effectiveness.
• Serve as the subject matter expert (SME) for all matters related to Licensing.
• Provide accurate and timely Licensing advisory support to NUHS institutions.
• Administer processes related to Singapore Medical Council (SMC) assessment reports and Singapore Nursing Board (SNB) competency assessments.
• Oversee the annual renewal exercises of SMC and SNB Practising Certificates (PC) for doctors and nurses.
• Liaise with relevant statutory boards (for e.g., SNB, SMC, SDC, AHPC, SPC, OOB) on Licensing matters.
• Communicate Licensing updates and policy changes clearly to all relevant stakeholders.
• Analyse, troubleshoot and enhance automation workflows to improve operational efficiency.
• Ensure all processes comply with NUHS policies and relevant legislative requirements.
• Build strong working relationships with internal HR GSS teams and institution HR stakeholders.
• Conduct process reviews and analyses to recommend and implement operational improvements.
• Champion continuous improvement initiatives and drive HR process automation efforts.
• Undertake additional duties or special projects as assigned.
  
   

Job Requirements

• Degree in Human Resource Management or a related business discipline.
• Minimum of 3 years of HR experience, with at least 1 year in a supervisory capacity.
• Strong understanding of licensing processes, particularly for nursing applications and upgrades.
• Proficient in SAP SuccessFactors and Microsoft Office applications.
• Familiarity with Microsoft Power Automate and Robotic Process Automation (RPA) is advantageous.
• Strong analytical skills with keen attention to detail and accuracy.
• Proactive, self-motivated, and thrives in a dynamic, fast-paced environment.
• Excellent problem-solving, critical thinking, and organizational capabilities.
• Effective team player with strong interpersonal and communication skills.
• Able to manage high-volume HR tasks while maintaining strict confidentiality.
• Comfortable working under tight deadlines and adapting to changing priorities.
• Demonstrate a continuous improvement mindset and a drive for innovation in work processes.