Senior Executive, Medical Record Office

Job ID:  6402
Job Function:  Ancillary
Institution:  Alexandra Hospital

The Executive/ Snr Executive manages MRO operations related to medical records and reports; to also oversee operations of the assigned working units, provide leadership and manage resources to ensure consistently high standard of work quality and output from the various working units. The Executive/ Snr Executive is to also ensure the staff are meeting KPI, manage new initiative of transforming the medical report request into a digital platform enabling patient to request report online.


Duties and Responsibilities


Management of Department Operation

  • Overall responsible for ensuring that the functions of MRO’s core processes are met operationally and service quality objectives are met.
  • Plan, organize and manage the daily activities and workload for assigned working units to meet the standards set by the Hospital and regulatory agencies.
  • Responsible for correcting service problems promptly to deliver safe, seamless, efficient services to all service areas through constant tracking of key performance indicators.



Key Performance Measures include improve turnaround time for completion of medical reports, timely scanning of paper medical records and uploading of scanned images into system and timely project/task completion.


Process Management

  • Assist the Manager to implement initiatives that can improve operational efficiencies and effectiveness.
  • Upkeep and maintain MRO’s procedures and work instructions and ensure that the work processes clearly documented and consistently adhered to.
  • Constantly seeking ways and continual review of processes to surpass customer’s expectations and add value to customers by working closely with department manager.


Key Performance Measures include percentage of good staff

              (A*, A, B), employee climate survey, buddy report


 Quality Management

  • Review department’s Key performance indicators and implement department action plan.
  • Constantly review workflows, systems and procedures to detect areas for improvements to meet department’s KPI.
  • Ensure company’s missions, values and policies as well as department action plans are effectively conveyed to staff and carried out.
  • Address any inefficiencies that are not in the interests of Medical Records Office and Customer by suggesting ways for improvement.
  • Ensure documented procedures and standards are updated to ensure relevancy and quality.


Key Performance Measures include number of justified complaints and number of compliments, projects undertaken with positive outcomes.


People Management

  • Manage and motivate staff to ensure successful implementation of plans   and  achievement of targets.
  • Provide clear goals and directions for the assigned working units within MRO.
  • Participate in hospital events & projects. Motivate and encourage staff to do the same.
  • Build strong rapport and lead each working units for participation.
  • Guide, orientate and manage staff behaviors that benefit department as a whole.
  • Set performance targets and provide feedback to staff on their performance regularly.


Key Performance Measures include percentage of good staff.

(A*, A, B), employee climate survey, buddy report


  • Prepare and submit monthly workload and performance report for Medical Records Office
  • Assist in putting up approval paper for equipment/renovation/purchase requisition etc.
  • Active participation in within/cross department process improvement projects to create value to the customer/patient.
  • Any other tasks assigned.


Job Specification


  • Degree in any discipline, preferably in Health Information Management
  • Preferably 4 years working experience, preferably in healthcare operations, logistics, process improvement and staff supervision.
  • Experience in hospital operations and managing large teams will be advantageous.Must be service oriented and customer focused.
  • Able to work in a fast-paced environment and work with staff from all levels.
  • Good communication, interpersonal & presentation skills.
  • Must be possess a high level of adaptability and positive work attitude.
  • Intermediate to Advanced skills in Microsoft Excel.


If the role sounds interesting to you, please contact ‘’ to understand more on the role. Please indicate the position that you are interested in the subject heading.


*Only Singaporean and Singapore PRs may apply.