Senior Executive / Assistant Manager, Inpatient Operations

Overview
1) Reporting to the Manager, Inpatient Operations, the Senior Executive (SE) / Assistant Manager (AM) will assist in the management of assigned clinical and/or patient services in the hospital and/or project management role for ward infrastructure and/or building improvement projects. S/he will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilization.
2) The scope of management includes inpatient wards and/or other assigned support hospital functions.

Job Responsibilities
You will be responsible for the following:

1. Organize and support internal and external meetings for the department
   Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure:
   i. adequate planning of project phases and bed closures to minimize disruption to inpatient operations,
   ii. user requirements are adequately captured in project specifications,
   iii. site works are carried out in compliance to hospital standards e.g. infection control, projects are completed on time and within budget.
2. Planning and mapping of department short and long term objectives
   i. Participate in the preparation of project specifications and documentation to facilitate the publish of tender, evaluation process and approval paper
   ii. Preparation of proposal and approval papers
   iii. Consolidation, updating and reviewing of department overall projects and cash flow status
3. Work together with nurse managers and cluster operations for inpatient wards, to ensure its smooth running daily.
4. Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
5. Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.
6. Handle customer complaints and follow up with service recovery if necessary.
7. Review and update policies and workflow as needed.
8. Support any relevant hospital committees formed within the assigned area(s) of responsibilities.
9. Perform any other duties as assigned by Reporting Officer.
10. Provide guidance to junior staff

Requirements
• Basic Degree (Minimum) from a recognised institution in Civil / Structural / Mechanical / Electrical / Building Science Engineering / Project Management/ Business Management and Marketing.
• Minimum 2 years of working experience, preferably in service industry
• Practical knowledge in hospital operations and/or construction industry is preferred
• Project management skills and experience
• Strong analytical and organization skills
• Excellent communication (written & verbal), problem solving, presentation, negotiation and interpersonal skills
• Proficient in MS applications e.g. Microsoft Word / Excel / PowerPoint
• Ability to multi-task, work under tight timelines, independently and work in a team
• Pro-active, Meticulous and self-motivated with a “can-do” attitude
• Service-oriented and customer-focused
• Positive attitude and mindset