Senior Manager, Patient Experience

In our commitment to being patient-centred, the manager wil drive strategic initiatives aimed at improving patient and caregiver experience in JHC.

Main Responsibilities

1. Lead efforts in patient experience and involvement, encouraging patient's voice through a variety of methods. Translate the voice patients into actions that will improve process and services to ring about a better experience.
2. Analyse patient data from surverys and feedback to identify trends and patterns.  Draw insights from analysis to support process improvements and develop visualisations for communication with stakeholders.
3. Lead in engaging and facilitating conversations with patients and caregivers to promote service improvements that matter to patients
4. Participate in committees, work groups and improvement projects to improve patient's journey

Job Requirements

1. Bachelor's degree with 6 to 8 years of relevant experience, preferbly in healthcare industry
2. Strong analytical and quantitative skills
3. Experience with data visualisation tools
4. Strong interpersonal skills with teh ability to work diverse stakeholders
5. Proficient in Microsoft Office applications, especially Microsoft Excel