Senior Manager (Housekeeping)

Overview

• The incumbent will oversee and be accountable for proper contract management and administration of assigned services (Portering and Landscaping) across NUHS institutions. He/she is responsible for developing, negotiating, managing and leading Group Hospitality contractual arrangements with service providers to create and sustain a safe and healing hospital environment for patients, staff and general public. He/ She will take strategic direction and guidance from his/ her Reporting Officer and is required to work closely with the Group Hospitality teams at the institutions, who are focused on vendor management and operationalisation

• He/ She will deputise the Reporting Officer and cover the duties in his/her absence.

Job Responsibilities
You will be responsible for the following:

• Contract drafting, evaluation, negotiation, and execution
  • Work with his/ her RO, institution leads and institution contract managers to develop, negotiate, manage and maintain Group Hospitality contracts for AH, NUH, NTFGH / JCH and NUP. 
  • Serve as a subject matter expert and provide guidance on contract matters to institution leads and contract managers, including training of new contract managers and other employees in contract management practices and procedures. 
• Vendors’ Performance Checking & Validation
  • Ensure all services rendered by the vendors meet the service standards set in the KPIs and users expectation
  • Ensure vendor performance reports are validated using source data 
  • Conduct quarterly check on the accuracy of contract KPIs that are compiled manually at institutions monthly
  • Ensure contract checklists are completed when verifying the contract and vendor monthly performance 
  • Escalate issues to Institution Lead,  Group Hospitality Services if necessary
• Knowledge Management Repository
  • Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)
• Project Management
  • Lead or participate in assigned projects and tasks assigned by RO /  Head, GH NUHS / GCOO

Requirements

• Degree in Contract Management, Healthcare, Hotel Setting and/or related field
• At least 3 years of related experience 
• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous, and high level of initiative

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading