Senior Manager / Assistant Director, Clinical Ops Finance

Overview:

The National University Hospital (NUH) is a tertiary hospital and major referral centre offering a comprehensive suite of specialist care for adults, women and children.  As Singapore’s first university hospital, NUH is one of the few hospitals able to provide care throughout one’s entire life stages by harnessing its clinical, education, research capabilities across its suite of specialties.

The Clinical Ops Finance team partners the clinical specialties to provide business insights and support to improve the financial sustainability of their services for both patients and hospital.

The position holder will lead the Clinical Support team, within Clinical Ops Finance, which works closely with various clinical clusters and hospital stakeholders to develop and operationalize the financial aspects of new services and programs, including national programs from the Ministry of Health for the respective clinical services across Singapore’s first university hospital.  These are cornerstones to the financial sustainability of the public healthcare system and key enablers to value driven care and Healthier SG.

Job Responsibilities:

• Business Planning:
  • Analyze operational performance, industry dynamics, macro-economic trends and the competitor landscape, provide analysis and insights that link financial information/measures to business strategies.
  • Leverage on expertise in financial modelling, business planning, analysis, data visualization and exploration tools, general ledger, operational/ clinical/technical workflows, and technical skills to recommend targets for improvements to achieve fiscal and operational goals.
  • Collaborate with strategy teams, operational leaders on complex business plans and business cases. Participate in and recommend scenario-based business actions leveraging standard business planning template financials. Ensure plans align with operational and strategic goals and objectives.

• Business Performance Monitoring:

  • Oversee the development and implementation of performance monitoring frameworks for clinical departments, including regular review of P&Ls, KPIs, and variance analysis.

  • Maintain knowledge of business planning standards and methodologies.

•  Continuous Improvement & Innovation:
  • Participate in or lead improvement teams and projects impacting the Clinical Ops Finance team, the Finance Department or system stakeholders.
  • Leverage knowledge and skill with a variety of query tools, analytic techniques, and software platforms to analyze large quantities of data from multiple sources.
  • Proactively identify the appropriate analyses, tracking methods and timeline, key players, etc. needed to take action on those opportunities. Strategies to accomplish include leveraging peer groups, professional associations, industry benchmarks, research/publications, and process improvement techniques. Understand structure of data warehouse, relational databases, data source systems.
• Leadership & Mentoring:
  • Lead, mentor, and develop a team of Business Partners partnering clinical departments.
  • Independently develop and maintain trusted advisor relationships with Clinical & Operations leaders.
  • Understand and communicate financial trends in client group area(s) and proactively identify opportunities for improving productivity/efficiency/utilization, cutting cost, and increasing revenue to improve margins, and increasing patient/staff satisfaction and clinical outcomes.
• Liaise with NUHS and MOH on ad-hoc data and analysis requests and clarifications.

Job Requirements:

• Bachelor’s degree in Business, Finance, Healthcare, Engineering Computer Science or a related field.
• 5-7 years of relevant experience hospital or healthcare setting.
• Analytics and Business Acumen:
  • Demonstrated success in the financial and analytical value creation chain from analysis inception, data querying, analyzing, presenting insights, and driving resulting changes. 
  • Broad knowledge of health care administration practices and principles in the Singapore healthcare environment and/or an academic medical center. 
• Analytical thinking, critical thinking and project management competencies:
  • Ability to operate in high-pressure situations while independently managing multiple priorities, establishing workflows, and meeting necessary deadlines.
  • Ability to apply the principles of independent logical, analytical thinking to define problems, collect data, establish facts, draw valid conclusions, and recommend solutions to complex problems and issues.
• Communication and Lead:
  
  • Excellent communication, leadership, and trust building skills.
  • Excellent presentation and facilitation skills, including making complex topics relatable and understandable.
  • Effective interpersonal relations skills promoting teamwork and collaborative alliances.
  • Inspires confidence of customers and colleagues through demonstrated integrity of work outputs and professional behaviour.
• Experience leading and managing teams, with a focus on professional development and performance improvement.