Senior Manager / Assistant Director, Medical Affairs - Clinical Governance

Overview

The Senior Manager / Assistant Director will be responsible for the management of quality improvement training and programmes, innovation work that impact the quality and growth of NUH under Medical Affairs – Clinical Governance and assigned programmes in National University Hospital.

Job Responsibilities

• Effectively manage clinical quality improvement training and programmes under Medical Affairs – Clinical Governance to assist clinicians in the understanding and application of quality improvement methodologies to help in closing gaps in care areas.
• Deliver recurrent QI training and support via workshops and courses for a range of clinical and non-clinical staff where applicable.
• Drive assigned quality improvement processes and programmes, from external and internal regulatory bodies, and co-develop change initiatives with clinical leads and participate in the shared learning while managing change within a complex team environment.
• Identify new thinking and nurture new ideas from concept through pilot and into mainstream activity of emerging clinical and non-clinical topics relevant to clinical improvement and transformation.
• Demonstrate management skills necessary to work effectively with internal and external stakeholders/partners across the system and work with teams across the hospital and institutions. This is to negotiate change and promote continuous improvement approaches and standards across the institution.
• Support the implementation of experimental clinical pilots and programs, evaluation of new technology and clinical services. Undertake a review of the innovation’s impact on patient care and outcomes.
• Work with various functional departments such as clinical, operations, finance, legal, compliance, technology and service line to identify innovative new product opportunities.
• Track, aggregate and analyze project level qualitative and quantitative data for reporting purposes and evaluation of project impact, such as completed, sustained QII projects and initiatives, and associated number of awards and publications, local and international.
• Facilitate presentation of improvement efforts and ongoing measures of clinical processes to management to enable an effective learning environment.

Qualification Required and Area of Discipline

• Basic degree from a recognized institution. A degree in Healthcare, Business Management, or STEM is preferred.

Required Competencies and Capabilities

• At least 15 years of relevant working experience, with experience in secretariat and project coordination works
• Excellent analytical, communication and problem solving skills
• Possess practical knowledge of hospital operations and clinical processes to identify innovative opportunities
• Expertise in quality improvement tools
• Exceptional interpersonal and people management skills
• Positive, motivated and to perform under pressure.
• Embrace the NUHS mission and uphold and demonstrate the NUHS values