Senior Patient Service Associate (Ambulatory Surgery Ward)*

To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all internal and external customer/patients, with the key aim of providing excellence, patient care and satisfaction.

Endoscopy and OT Listing

• Ensure that the Operating Theatre and Endoscopy Centre Lists are arranged accordingly and efficiently.
• Reminder calls and confirmation of procedural appointments with patient for all surgical areas
• Ensure that the daily scheduling of the various procedures is done in a timely and organized manner.
• Able to provide financial counselling & Bowel Preparation instructions for Direct Access Patients
• Provide adequate information to patient with regards to their scheduled operation
   

Contact Centre Responsibilities

• Assist in providing solutions and advice on enquiries for patients.
• Provide adequate information to patient with regards to their scheduled operation
   

Administrative Responsibilities

• Assist in providing solutions and advice on enquiries for patients.
• Work with other department stakeholders to ensure that the patient has a smooth journey with Alexandra Hospital for their procedure.
• Upkeep Surgical Call Centre’s readiness on downtime policies, with resources for downtime available in the clinic.
• Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executives.
• Support supervisor in daily tasks, review and streamlining of work processes.

Qualification Required and Area of Discipline

• Candidate must possess at least “A” Levels/Diploma
• Proficient in computer skills
• Team player with good communication and interpersonal skills
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.
• When required, candidates should be comfortable with shift work.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.