Senior Service Associate, Lobby

The Opportunity

As a front line professional manning the first touch-points in the hospitals, the incumbent will play a vital role in providing excellent customer service to patients and visitors at the lobby and visitor registration counters.

The incumbent shall be responsible to:

• Perform visitor registration and attends to visitors enquiries in a calm and courteous manner.
• Ensure smooth operations at gantries and self-registration kiosks.
• Handle first level complaint with a pleasant disposition.
• Responsive to emergency situations in the main lobby.
• Ensure compliance to organisation’s guidelines and regulations when carrying out work duties.
• Contribute to achieve individual and team KPIs.
• Assist in roster planning and daily deployment
• Lead the team in continuous service improvement initiatives

Job Requirements

• Diploma or equivalent with supervisory experience
• Experience in hospitality or front line customer service role is an advantage.
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Customer centric attitude and work well under pressure.
• Independent, meticulous and possess initiatives
• Strong passion to serve patients and visitors.
• Able to communicate fluently in English and a Second Language
• Able to work weekends, public holidays
• Comfortable to work 2 rotating shifts (morning & afternoon)