Senior/Assistant Manager, Group Service Transformation (Digital Operations Specialist)

Job ID:  5975
Job Function:  Administration
Institution:  National University Health System

Senior / Assistant Manager, Group Service Transformation (Digital Operations Specialist)


Group Service Transformation is seeking a skilled and confident professional to take on the role of Digital Operations Specialist. The successful candidate will play a pivotal role in driving the digital adoption of the NUHS App, ensuring that NUHS is digital-ready and digital-first.


Key responsibilities:

  • Identify staff engagement platforms and implement targeted staff training regularly for diverse job functions within NUHS, namely clinicians and patient-fronting non-clinicians.
  • Manage staff and patient feedback (on-site and online) on the integration of physical and digital (phygital) experiences across NUHS institutions.
  • Map out digital integration opportunities within key ground workflows and implement solutions to identified gaps for process improvement.
  • Walk the ground to ensure the smooth operation of the NUHS phygital experience across outpatient clinics.
  • Develop effective ways to share best practices with staff on enhancing the patient experience with digital adoption.
  • Support institution operations teams in navigating change management for the transition to a digital-first environment.


Training opportunities:

  • Learn to navigate and implement change within a healthcare setting.
  • Develop skills in effective communication and event planning for successful digital adoption.
  • Gain insights into managing digital products.


Job Requirements


  • Have a degree from a reputable university with good academic results in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent.
  • At least 2 years of working experience. Preferably experience in operations in a healthcare settings 
  • Adaptable and agile.
  • Proven experience in developing and implementing successful staff engagement strategies.
  • Excellent communications skills with strong training competency.
  • Ability to adapt messaging to different audience segments.
  • Demonstrate good interpersonal skills.
  • Comfort in addressing public members and staff.
  • Meticulous in work processes.
  • Creativity in developing engaging communication materials.