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(Senior) Executive / Assistant Manage (WEHS+/ProPEL), Psychology Medicine (Contract)

Job ID:  9750
Job Function:  Administration
Institution:  National University Hospital

Job Purpose:

 

The Executive / Senior Executive/ Assistant Manager/ Senior Assistant Manager will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives for the Women’s Emotional Health Service+ (WEHS+) and Promoting Parental emotional health to Enhance child Learning (ProPEL).

 

Job Responsibilities:

 

  • Primary Responsibilities and Duties:

    • Operations:

      • Ensure smooth daily operations of programme, partnering with programme leaders to solve system and process problems including administrative and operational matters.

      • Ensure and promote continuous process improvement or review of services and care provided to meet programme’s and department’s objective.

      • In addition, he/ she will work with other department managers to ensure a positive experience for patients along the continuum of care.

      • Perform data management, collating and maintaining of patient database for clinical and research purpose.

      • Assist in tracking, maintaining and reporting of key performance indicators and provide statistical report and updates on a regular basis.

      • Act as the main liaison with MOH for programme needs and changes.

       

    • Business Management:

      • He/ She is responsible for achieving the volume and financial targets for the clinical services that he/she is assigned to. He/ She will be responsible for developing, implement and review business plans with Programme Director to ensure goals are achieved.

      • The scope of business management includes annual financial budgeting and regular reviews with Programme Director, and development of new businesses.

      • He/ She is responsible to track, monitor and submit key performance indicators.

      • Review budget on a regular basis. Verify quarterly claim form before submission.

     

    • Customer Service:

      • Assist in recruitment of suitable patients into the programme.

      • Assist in appointment booking and payment process.

      • Attend to patient enquiries regarding treatment and referrals.

      • He/ She, in partnership with the Manager and (Operations and Admin) is responsible achieving customer satisfaction targets.

      • He/ She is responsible devising innovative services to continually improve service levels.

     

    • Staff Management:

      • He/ She will manage admin/ new staff and conduct respectively.

      • He/ She is responsible for ensuring that admin/ new staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.

      • He/ She in partnership with Programme Director is responsible for staff recruitment and retention to achieve a stable, skilled and motivated workforce and achieve the desired customer and business outcomes.

     

    • Communication:

      • He/ She is responsible for two-way communication between staff and management. He/ She should ensure timely dissemination of information, escalation of issues and recommending solutions to problems.

      • Participate in committees and other tasks as and when assigned.

      • Encourage multi-disciplinary teamwork.

 

  • Secondary Responsibilities and Duties:

    • Provide administrative and logistic support for the programme and as assigned by supervisor.

    • Requisite, control and maintain good utilization of office supplies.

    • Support the training programme for partnering agencies conducted on a regular basis and any ad-hoc training as required.

    • Disseminate and implement hospital’s policies and procedures, and ensure policies and procedures are current.

    • Inculcate strategic HR Management policies or programme to achieve business goals, clients’ expectations and staff satisfaction.

    • Any other projects or duties as directed by Programme Director and supervisor.

 

Job Requirements:

  • Recognized degree (minimum)

  • Analytical, quantitative and communication skills (written & verbal)

  • Computer literacy skills – MS Office (Word / Excel / PowerPoint)

  • Minimum 2 years of experience in clerical and administrative duties. Fresh graduates are encouraged to apply

  • Strong organizational, coordination, interpersonal and communication skills

  • Positive, motivated, able to manage pressure, takes initiative

  • Ability to multi-task and work independently and work as a team

 

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