(Senior) Executive / Assistant Manager, Psychological Medicine (Contract)

Overview:

The Executive / Senior Executive/ Assistant Manager/ Senior Assistant Manager will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives for the Women’s Emotional Health Service+ (WEHS+) and Promoting Parental emotional health to Enhance child Learning (ProPEL).

Primary Job Responsibilities:

• Operations:
  • Ensure smooth daily operations of programme, partnering with programme leaders to solve system and process problems including administrative and operational matters.
  • Ensure and promote continuous process improvement or review of services and care provided to meet programme’s and department’s objective.
  • In addition, he/ she will work with other department managers to ensure a positive experience for patients along the continuum of care.
  • Perform data management, collating and maintaining of patient database for clinical and research purpose.
  • Assist in tracking, maintaining and reporting of key performance indicators and provide statistical report and updates on a regular basis.

• Business Management:
  • He/ She is responsible for achieving the volume and financial targets for the clinical services that he/she is assigned to. He/ She will be responsible for developing, implement and review business plans with Programme Director to ensure goals are achieved.
  • The scope of business management includes annual financial budgeting and regular reviews with Programme Director, and development of new businesses.He/ She is responsible to track, monitor and submit key performance indicators.
  • Review budget on a regular basis. Verify quarterly claim form before submission

• Customer Service:
  • Assist in recruitment of suitable patients into the programme.
  • Assist in appointment booking and payment process.
  • Attend to patient enquiries regarding treatment and referrals.
  • He/ She, in partnership with the Manager and (Operations and Admin) is responsible achieving customer satisfaction targets.
  • He/ She is responsible devising innovative services to continually improve service levels.

• Staff Management: 
  • He/ She will manage admin/ new staff and conduct respectively.
  • He/ She is responsible for ensuring that admin/ new staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
  • He/ She in partnership with Programme Director is responsible for staff recruitment and retention to achieve a stable, skilled and motivated workforce and achieve the desired customer and business outcomes.

• Communication:
  • He/ She is responsible for two-way communication between staff and management. He/ She should ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
  • Participate in committees and other tasks as and when assigned. 
  • Encourage multi-disciplinary teamwork.

Secondary Job Responsibilities:

• Provide administrative and logistic support for the programme and as assigned by supervisor.
• Requisite, control and maintain good utilization of office supplies.
• Support the training programme for partnering agencies conducted on a regular basis and any ad-hoc training as required.
• Disseminate and implement hospital’s policies and procedures, and ensure policies and procedures are current.
• Inculcate strategic HR Management policies or programme to achieve business goals, clients’ expectations and staff satisfaction.
• Any other projects or duties as directed by Programme Director and supervisor.

Job Requirements:

• Recognized degree (minimum)
• Analytical, quantitative and communication skills (written & verbal)
• Computer literacy skills – MS Office (Word / Excel / PowerPoint)
• Minimum 2 years of experience in clerical and administrative duties. Fresh graduates are encourage to apply
• Strong organizational, coordination, interpersonal and communication skills
• Positive, motivated, able to manage pressure, takes initiative
• Ability to multi-task and work independently and work as a team