AM / SAM , Group Care Plan Ops

Job ID: 10705

Job Function: Administration

Institution: National University Health System

Senior Assistant Manager / Assistant Manager

Overview

We are looking for a motivated operations professional to join the NUHS Cluster Command Centre Operations. You will support the day-to-day coordination of NUHS cluster operations while helping to implement Healthcare C3 capabilities across the public hospitals and contribute to the development of the next generation command centre systems. Working across institutions and functions, you will turn operational information into coordinated action, strengthen patient flow and surge readiness, and support the implementation of new systems, workflows and command centre capabilities.

Job Responsibilities

You will be responsible for the following:

Monitor cluster-wide operational conditions, capacity, patient flow and key resource indicators, and coordinate timely updates and escalation.

Facilitate meetings and work with institutional operations teams to resolve flow, surge and contingency issues.

Lead operations of the cluster command centre, provide routine operational reporting, track operational metrics and support crisis activation requirements.

Support workstreams for Healthcare C3 onboarding, including stakeholder workshops, project schedules, user acceptance testing, change management and go-live readiness.

Improve and standardize patient transfer workflows, dashboards, situation reports and operational processes.

Contribute to the future NUHS Command Centre operating model, including enabling systems, analytics, automation and infrastructure.

Build effective working relationships with clinical, operational, technology, emergency planning and external partners.

Requirements

A recognized degree in relevant discipline.

Minimum 4 to 5 years of relevant experience in healthcare or hospital operations, command centre operations, patient flow, emergency preparedness, project management or service transformation.

A structured thinker who can analyze operational information, manage competing priorities and maintain disciplined follow-through.

Strong communication, facilitation and stakeholder-management skills across multidisciplinary teams.

Experience with dashboards, operational reporting, systems implementation, workflow improvement or user acceptance testing is advantageous.

An adaptable and collaborative team player who can remain composed during time-sensitive or crisis situations.

Ability to support operational activation outside routine office hours, where required.