Assistant Director, Service and Operations (Transformation)

As part of the Service & Operations team, your main responsibility is to lead and manage the development of new and redeveloped polyclinics, as well as existing polyclinics undergoing major Additions & Alterations.  As senior leader and above all a people manager, you are expected to take on the role of a mentor to your subordinates in their career and personal growth with the company.

To meet future patient demands through capacity expansion and introduction of new capabilities, you are expected to lead and drive the Program Management Office (PMO) from planning & design to implementation, supported by workstreams spanning design, infrastructure, manpower, IT, FFE, and set-up, testing & commissioning, leading to operationalisation of the new/upgraded facilities. 

You are also responsible for the overall fulfilment of key capacity and efficiency-related milestones, such as design & budget approvals, procurement activities for clinic licensing & go-live, and implementation of new technological/operational capabilities/initiatives according to the target timelines.

Job Responsibilities

• Lead the successful delivery of new/upgraded facilities for new, redeveloped and existing polyclinics from planning, design, project management to operationalisation.
• Drive engagement sessions with department users and PMO workstreams to ensure clinic designs and layouts meet user and functional requirements for service modules, operational and clinical workflows, community engagement, etc.
• Develop and lead feasibility studies and cost estimations, and provide inputs for budget/funding submissions, including NUP workplan for infrastructure-related projects.
• Ensure standardization/harmonisation of NUP design principles, specifications & guidelines across clinic, and in alignment with public healthcare infrastructure standards & requirements.
• Manage MOH/MOHH counterparts, main contractor, consultants and vendors to ensure quality and timely delivery of projects.
• Drive the conceptualisation, design and implementation of technological/operational capabilities/initiatives (e.g. pharmacy conveyor system, self-medication collection) to enhance clinic efficiency and enable self-service by patients.

Requirements

• Architecture, Building, Engineering related degree.
• At least 10 years of relevant experience in managerial/supervisory role.
• High level of competency in technical/structural aspects of building design, facilities and construction.
• Strong communication and interpersonal skills to engage/manage internal and external stakeholders.
• Adaptable and be able to multi-task and work well independently and in a team.
• Excellent planning, analytical and quantitative skills.
• Strong people skills with an ability to engage and work with all levels of staff.
• Possess strategic thinking, project management and change management skillsets/experience.