Assistant Manager, NUHS Group Shared Services

Assistant Manager, HR Group Shared Services

The HR Group Shared Services (GSS) team is seeking for individual with subject matter expertise to sit within the Employee Support Section (ESS) that oversee Learning & Development (L&D) backend operational administration such as NUHS Common Programs, external learning and In-Service Sponsorship & Scholarship. This role will perform and supervise a team of specialists to ensure meeting of monthly KPIs and Service standard by timely and accurate execution of daily operations that supports all the institutions in NUHS cluster. The ideal candidate is expected to manage operational issues and provide guidance to the team where necessary. 

Job Responsibilities:

• Oversee and supervise the L&D Operations team to ensure timely and accurate processing of backend support to L&D related matters such as supporting Cluster-wide common programmes registration, external learning and In Service Scholarship and Sponsorship administrations.
• Monitor team performance to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met, with regular reviews and revisions as appropriate.
• Liaise with internal and external stakeholders to ensure end-to-end course administration is executed in accordance with established SLAs and operational standards.
• Build and foster partnerships with Centre of Excellence (CoE) Learning team and Institution Learning teams to enhance seamless end-to-end process delivery.
• Drive process improvements within the team to enhance efficiency and effectiveness whilst ensuring compliance with relevant local employment regulations and company policies. 

Job Requirements:

• Bachelor’s degree in HR, Business Administration or related field
• More than 5 years of HR experience. L&D administration experience preferred but not mandatory
• Strong interpersonal and communication skills to build strong relationships with stakeholders
• Supervisory experience is preferred.
• Proficient in MS Office (Word, Excel, Powerpoint) and knowledge with SuccessFactor will be an advantage.
• Self-driven, strong adaptability, meticulous and ability to prioritise work