Assistant Manager, Surgical & Spec Svcs

Overview

Reporting to the Procedural Areas Operations Manager, the successful candidate will develop and implement strategic initiatives, operational priorities, and service standards for procedural areas management. This role focuses on ensuring seamless service delivery while driving operational excellence in alignment with departmental Key Performance Indicators (KPIs).

Duties and Responsibilities: 

1. Manage service point operations assigned

• Responsible for daily operations of these service points, including front counter services, administrative/operational matters and partnering with Nurse Managers and other stakeholders to solve system and process problems. Ensure that systems and processes are in accordance with SOPs to create a positive experience for patients along the continuum of care.
• Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services. Identify and improve any potential safety hazards in a timely manner to ensure the facilities are patient-friendly, safe and clean.
• Execute the procurement of CAPEX/OPEX of assigned service points. Ensure operational readiness of service points by proper planning and execution of procurement processes.

2. Support Reporting Officer in achieving department KPIs

• Responsible for devising innovative services to continually improve service levels and delight patients. Review what has been working well and explore other ways to delight patients quarterly.
• Responsible for achieving volume and financial targets for clinical areas assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.

3. Partner the Clinicians and Nurse Managers in maintaining the licensing of service points

• Responsible to assist in the renewal of licenses for Procedural Areas, including coordination with clinical teams to ensure all areas maintain current licensing and regulatory compliance status.
• Coordinate with relevant stakeholders to prepare for licensing renewal processes, including documentation review and site readiness assessments.
• Maintain comprehensive records of licensing requirements, renewal timelines, and compliance documentation for all procedural areas.
• Develop and implement corrective action plans to address any compliance gaps identified during audits or inspections.
• Ensure all staff are aware of licensing requirements and their role in maintaining compliance standards through regular training and communication.
  
  
  

4. Support in renovation projects related to Procedural areas

• Responsible to handle any renovation projects in MOT/DSOT/ENDO/ASW areas from planning to completion.
• Ensure smooth handover and takeover from contractors, including quality checks and operational readiness assessments.
• Ensure stakeholders are well informed and expectations are set before and after the renovation of service points.
• Plan and ensure minimal service disruption during renovation through strategic scheduling and alternative arrangements.
• Participate in the IGH workshops and provide secretariat support for the F&E workgroups.
• Partner with Transformation teams in executing Quality Improvement Projects in service points.

5. Business Continuity Management

•  Review of SOPs – BCM policy & department's SOPs to ensure current and effective procedures.
• Conduct Refresher Workshops and develop E-learning Modules for continuous staff education.
• Ensure all staff are trained and familiarized with downtime procedures as part of induction program and ongoing education.
• Develop and maintain robust business continuity plans for all procedural areas to ensure service resilience.

Requirements

• Degree in any discipline
• Minimum 3 years’ work experience in healthcare industry
• Healthcare operational experience will be advantageous although not necessary
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word / Excel / Powerpoint
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent communication, problem solving, presentation, negotiation and interpersonal skill

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.