Assistant Manager

Senior Executive / Assistant Manager, Service Transformation (Product Analyst)

As part of NUHS Group Service Transformation Office, the Senior Executive/Assistant Manager’s key role is to drive NUHS vision towards its Digital First strategy. This would encompass shaping the way care is being delivered, and how people interface with healthcare in the form of service transactions. Reporting to the Manager, Group Service Transformation, this role will require proactive user and stakeholder engagements to map out ground workflows and system processes, assess feasibility of various digital solutions, participate in user requirement gathering, address feedback, and lead the change management efforts.

Job responsibilities

1. Understand ground workflows, current pain-points, and be wary of the current system architectures and processes as well as upcoming national systems
2. Translate vision of an ideal patient experience and user feedback into project requirements and develop feature enhancement roadmaps
3. Support planning and development initiatives in the form of yearly workplans
4. User engagements to better understand various workflows, pain points, proactive opportunities for digital adoption/harmonization
5. Participate in wire framing and user acceptance testing before roll-out of enhancements
6. Produce clear and comprehensive documentation on business requirements and ensure that the documents and system settings remain updated
7. Address user feedback shared through various channels, and lead in change management
8. Support in ad-hoc/special projects assigned to Group Service Transformation

Job Requirements

1. At least 2+ years of experience in user/customer experience, product management, planning or operations. Experience in healthcare or service-related industries would be preferred, but not necessary.
2. Excellent writing and communication skills in presenting ideas, secretariat support and documenting administrative workflows
3. Structured in dealing with complex issues and facilitating stakeholder engagement and harmonization sessions
4. A data-centric mindset to ensure enhancements are meaningful, impactful and ensure key measures of success are in place
5. Able to manage projects by ensuring requirements and timelines are met
6. Proactive with creative problem-solving skills
7. Able to work with uncertainties and is comfortable with technologies and systems
8. Passionate to be part of digital and service transformation in healthcare
9. Exhibit the NUHS core values of Teamwork, Respect, Integrity, Compassion, and Patient Centeredness