Assistant Manager / Senior Assistant Manager, Medical Affairs - Clinical Governance

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives. 

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

As an Assistant Manager/Senior Assistant Manager in Medical Affairs – Clinical Governance (MACG), you play a crucial role in managing the quality and safety training and quality assurance work that impact the quality and growth of NUH under MACG and assigned programmes in NUH.

Key Responsibilities

• Coordinate and support clinical quality and safety training.
• To provide support to Quality Assurance and Clinical Services committees and to continuously seek opportunities to improve work processes and highlight areas for improvement.
•  Manage incidents and serious reportable events and conduct root cause analysis.
• Data Analysis and Reporting: Collect, analyze, and interpret quality and safety data. Prepare reports and presentations summarizing findings and recommendations. Assist in the development of quality and safety metrics and dashboards. Support the use of data to drive improvement efforts.
• Administrative Support: Draft meeting minutes
• Maintain and update the Institute's website and other communication materials.
• Collaborate with various stakeholders, including clinicians, administrators, and patients, to promote quality and safety initiatives.

Programme & Workshop Management (Core Competencies)

• Plan and execute the annual delivery of QI workshops in accordance with approved directives.
• Arrange and coordinate workshop schedules, venue bookings, logistics, and required resources within stipulated timelines.
• Implement approved workshop structures, content updates, engagement strategies, and publicity activities.
• Manage timely, accurate, and consistent communications with clinical departments, faculty members, and participants.
• Handle registration processes and ensure eligibility criteria are clearly communicated and applied.
• Execute standardized processes for project proposal submission, review, approval, and documentation.
• Coordinate faculty assignments and facilitate early engagement between faculty members and project teams.
• Coordinate and support the first, mid‑point, and final project review sessions.
• Track and follow up on compliance with project submission timelines and requirements.
• Develop, update, and maintain policies, guidelines, templates, and checklists.
• Implement continuous improvement initiatives, including the use of digital tools and process enhancements where appropriate.

Key Requirements

• Bachelor's degree in healthcare administration, public health, or a related field (Master's preferred).
• Experience in healthcare quality and safety, project management, or a related field.
• Strong understanding of quality improvement principles and methodologies.
• Proficiency in data analysis and reporting.
• Excellent organizational, communication, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with healthcare data systems, AI and automation is a plus.
• Knowledge of patient safety principles
• Strong programme coordination and stakeholder management skills
• Positive, motivated and to perform under pressure.
• Embrace the NUHS mission and uphold and demonstrate the NUHS values

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.