Care Coordinator (Cancer Programme) - 2 years contract

Overview and purpose of the position*

The National University Cancer Institute, Singapore (NCIS) is a national specialist centre under the National University Health System (NUHS) and the only public cancer centre in Singapore that provides care for both paediatric and adult patients within a single facility.
We are seeking an outstanding and highly motivated Care Coordinator to join our dedicated team and support NCIS in delivering the FY30 work plan.
The Care Coordinator plays a pivotal role in guiding cancer patients and their families through the healthcare system, ensuring their needs are addressed across the entire continuum of care—including diagnosis, treatment, rehabilitation, follow-up, survivorship and palliative care. This role involves maintaining close communication with patients, coordinating care efficiently, and proactively identifying and removing barriers to timely and seamless care.
The Care Coordinator will have cancer programme(s)–specific responsibilities assigned based on service needs, ensuring continuity and optimisation of care for patients within the cancer programme(s). This current role will provide dedicated support for the Hepatopancreatobiliary (HPB) and Genitourinary (GU) Cancer Programmes.

Job Responsibilities

1.
Care Navigation
•
To facilitate cancer navigation by working with the NCIS care team in the cancer care journey.
•
Provide individualized assistance (informational and emotional support) to patients and their families to overcome healthcare system barriers, improve continuity of care and quality of cancer care.
•
Identify and navigate needy (high-risk) patients through the journey to ensure that they do not fall through the gaps and have access to the resources they need.
•
Follow-up with patients through phone, where necessary. This will enable patients’ easier access to the medical team hence reducing unnecessary attendances to Emergency Department and potential admissions.
•
Assist patients and their families to transit across different services and location.
•
Communicate effectively with health care professionals in providing smooth transitions.
•
Perform assessment to identify patients’ physical, psychosocial and spiritual needs, and barriers in accessing to health care system. Initiate interventions to address the identified barriers, and in meeting the physical, psychosocial and spiritual needs.
•
Perform patient navigation outcomes evaluation.

2.
Coordination of Care
•
Ensure compliance to care pathways and to streamline cancer care between NUH and NTFGH.
•
Ensure smooth transition of care and right-siting of patients based on care pathways.
•
Ensure timely and appropriate referral to specialist, allied health and support services.
•
Assist in coordination of care between services (medical, surgical or allied), and between settings (inpatient, outpatient and community).
•
Involve in close liaison with Medical Oncologists, Surgical Oncologists, Radiation Oncologists, Radiologists and other specialists, involved in the patient’s care.
•
Perform outcomes evaluation of care pathways
3.
Tumour Board Management
•
Tumour board coordination for the weekly tumour board
•
Assist in coordination of care between services (medical, surgical or allied health) based on decisions made at the weekly tumour board.
•
Ensures tumor board database is complete.
•
Manage and audit tumour board database.
B. Education
1. Patient Education
•
Patient and family education pertaining to cancer journey.
•
Triage patients to subspecialty care resources (eg. oncology APN, MSW, financial counsellor, etc.).
•
Advise and guide patients regarding estimated treatment costs and financial counselling.
•
Develop and update patient education materials in collaboration with multidisciplinary team.
2. Staff Resources
•
Advise and guide clinic staff regarding cancer treatments, procedures and estimated cost for financial counselling.
•
Support multidisciplinary team members pertaining to patient care matters.
C. Data Management and Innovation
•
Obtain key clinical and operational data at checkpoints (transitional points along patient journey) and enter into cancer database in a timely manner.
•
Compile data (from care pathways) in NUH and NTFGH (collaborating with Cancer Survivorship Program Coordinator) and build database with annual audits.
•
Assist in simple data analytics and participate in quality improvement projects that aim to improve coordination of care and optimize outcomes for individual and services.
•
Work with VDO and data teams to measure tumor group outcomes.
• Adoption of AI and automation in workflows: Integrating AI and automation to simplify daily tasks, reduce manual data entry, and enhance patient care coordination. This includes using AI tools to manage schedules, automate reminders, and support data management for more accurate and timely decision-making.
D. Research
•
Liaise with research assistants, residents and research fellows working on projects related to cancer and supportive care.

E. Leadership and Professional Development
•
Facilitate quality improvement activities.
•
Assist in design and facilitate role and service expansion in cancer care coordination and cancer navigation.
•
Participate and facilitate strategic planning in cancer care.

Secondary Responsibilities and Duties (20%):
Other Duties
Perform any other tasks or responsibilities as assigned by the Reporting Officer to support institutional priorities and operational needs, including covering for colleagues who may be absent.
Requirements*
•
Bachelor degree in Health Sciences preferably Degree in Nursing or Science relevant to the job.
•
Candidates with relevant working experience in a similar setting preferred.
•
Possess good interpersonal, strong team spirit and communication skill.
•
Possess good computer knowledge and Microsoft words skills.
•
Able to multi-task and work under stress.