Care Coordinator_Dept of Medicine

Responsible for the triage of specialist outpatient (SOC) appointment requests received from various referral streams to divisions under Department of Medicine. The overall objectives are to:

a)    improve clinical care by right-siting patients to appropriate specialties;

b)    improve clinical safety by triaging patients to early appointments as clinically required;

c)     consolidate appointments for patients where appropriate;

d)    manage overall wait times for appointments;

e)    reduce no-show to appointments, especially first visit.

Job Duties

1. Reduce no show of first visit appointments by calling patients to confirm their attendance, and assist in any cancelations, rescheduling, or adhoc patient enquiry.
2. Contribute to the development and implementation of Department plans to right-site or consolidate new (or outstanding) outpatient referrals via risk stratification on the basis of available historical clinical, biochemical and radiological information.
3. Work closely with appointed Clinical Heads and Clinic Managers of Department of Medicine, to plan outpatient visit as per available clinic slot based on estimated urgency to be seen.
4. Communicate and coordinate with referring healthcare stakeholders (e.g. NUP, Call Centre, Wards, patients) regarding the outcome of the outpatient referrals request made.
5. Collate and evaluate appointment wait time data for review by the Department, and assist in preparation of management reports.
6. Ensure that appropriate and complete documentation about appointment allocation and triaging is performed and maintained, with adherence to PDPA policies.
7. Participate in projects to improve processes related to appointment wait time management.
8. Perform any other administrative duties as assigned by the reporting officer.

Job Requirements

1. Possess a Diploma in Biomedical Science, Life Sciences, General Science or related fields; Registered Nurses with a Degree in Nursing are welcome to apply
2. Relevant working experience in a healthcare environment would be an added advantage
3. Possess strong interpersonal, organisational and communication skills
4. Able to multi-task, work independently and as a team
5. Possess knowledge and skills necessary to track, analyse and present data trends
6. Proficient in IT applications and MS Office (Word / Excel / PowerPoint)
7.