Case Management Officer (NUHCS - Sleep Medicine)

A sleep medicine case management officer assesses, plans, coordinates, monitors and evaluates care plans for sleep disordered breathing patients and their families with the aim of fostering quality, continuity and appropriate utilization of health care resources throughout the continuum of care during the patient’s life span. The case management officer facilitates and coordinates the utilization resources for maximization of health and financial outcomes, as well as patient/family satisfaction. The case management officer also collaborates proactively with all disciplinary team members with a patient focus to facilitate and maximize healthcare outcomes.

Job Duties

1. Case management and Disease management
   • Conducts assessment of patients for medical, psychological, social, environmental, vocational and financial needs.
   • Formulates plans of patient care in collaboration with clinicians and other health care members.
   • Work independently within the guidance established by the clinical departments protocols, policies and practices for the care, comfort and safety of patients.
2. Quality/ Outcomes management
   • Assists in formulation and revision of guidelines, standards and procedures
   • Participates in research studies for the discipline or across disciplines.
   • Participates in quality improvement committees.
3. Education
   • Conducts education sessions to healthcare staff on sleep medicine
   • Conducts education sessions for patients to promote sleep disordered breathing self-care management.
   • Conducts weight management counselling to sleep disordered breathing patients who are overweight.
   • Collaborates with Disease Management workgroup to develop educational materials for patients with sleep disordered breathing. 
   • Participates in outreach programmes to promote awareness of sleep disordered breathing and self management.
4. Telemanagement
   • Tracks patient’s health progress through regular telephonic contacts as per protocol.
   • Handles telephone calls and enquiries from patient and caregiver
5. Sleep Medicine Clinic
   • Conducts patient assessment of vital signs, signs and symptoms of sleep disordered breathing.
   • Assess and recruits eligible patients into various disease programmes and services.
   • Conducts quality of life and other surveys for sleep disordered breathing patients.
   • Monitors and track clinic attendance and default rate.
   • Monitors and reviews regular cardiovascular risk factor screening if applicable.
   • Coordinates patient appointments with other clinics and services
   • Identifies patients with special needs such as depression and socioeconomic difficulties.
6. Telehealth Weight Monitoring
   • Accesses and identifies suitable patients for telehealth weight monitoring.
7. Other duties
   • Participates in QC and other projects as directed by department or hospital
   • Facilitates and coordinates step-down appointments to NUHP/FMC according to existing protocol
   • Participates in hospital, community, regional or national activities as directed by the hospital or department.
   • Undertakes assignments as directed by the Department of Cardiology, National University Heart Centre, Singapore

Job Requirements

1. Degree in Medical Technology, Health Science or Biomedical Science.
2. Preferably with relevant experience from sleep medicine field.
3. Certified Polysomnographic Technologist (CPSGT) or with Registered Polysomnographic Technologist (RPSGT) certification is an added advantage
4. Basic Cardiac Life Support (BCLS) certificate
5. Competence in Computer literacy
6. Possess good interpersonal, problem solving and communication skills
7. Good analytical and organization skills
8. Able to work independently as well as a team setting.