Clinic Manager, Child Development Unit, KTP-NUCMI (Contract)

Overview:

The job holder is responsible for the strategy and implementation operations for the current Child Development Programme (CDP) and the heading of new programmes/initiatives, when necessary. The job holder will also manage the ancillary team and lead in improving and setting up of new clinic workflows in Child Development Unit (CDU). The job holder will be responsible for overseeing the relocation of the CDU clinic.

Primary Responsibilities:

1. (50%) CDP Programme development and operations: Work with ministries, internal (e.g., specialist outpatient clinics) and external stakeholders (e.g., hospitals, community care partners and related agencies) to develop new programme(s) under the CDP to improve the health of pre-school children (0-6 years old) that present with developmental and behavioral problems.
   • Drive effective and sustainable programme operations and administration (e.g., secretariat support, funding administration, budgeting, manpower planning, staff recruitment, setup of clinical and IT system workflows etc.) at programmatic level.
   • Preparation and analysis of statistical reports to internal and external stakeholders.
2. (30%) Management of CDU ancillary team, comprising patient service associates and assistant coordinators, to ensure smooth running of clinic:
   • Responsible for staff recruitment and retention to achieve a stable, skilled and motivated team.
   • Handling of staff rostering, role call and training.
   • Handling of patient complaints: Work with Patient Relations Department (PRD) to manage and resolve patient complaints received in CDU.
3. (15%) Oversee relocation of CDU clinic: Work closely with Corporate Infrastructure Office, Finance, Nursing, and other stakeholders for CDU clinic relocation project.
4. (5%) Continuous improvement: Drive process-related improvements to aid patient safety and experience for the CDU (e.g. analyze patient’s feedback to develop timely and effective strategies to improve service delivery and overall patient experience).
   • Support the nursing team to ensure clinical standards are maintained.

Secondary Responsibilities:

1. Cross coverage for the CDU Operations team.
2. Support for NUHS / NUWoC / KTP-NUCMI-related events.
3. Any other duties as assigned.

Job Requirements:

1. Bachelor’s degree, preferably in business and healthcare related disciplines.
2. At least 7 years of working experience, preferably in a healthcare setting and/or experience in partnerships, quality improvement and programme management.
3. Meticulous and eye for details, in driving programme and operational excellence.
4. Strong interpersonal, communications and change management skills (e.g., for stakeholder and staff engagement).
5. Ability to work both independently (day to day operations) and as a team (developmental and care integration).
6. Excellent IT skills in areas such as Microsoft Office applications.