Executive / Senior Executive, NCIS (Clinical Operations)

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The Executive/Senior Executive will support the clinical operations of the National University Cancer Institute, Singapore (NCIS) across multiple care settings, including the National University Hospital, Ng Teng Fong General Hospital, polyclinics and family medicine clinics. The role will also support NCIS’ partnerships with other healthcare providers, requiring effective stakeholder engagement and relationship management. The incumbent will be involved in the day-to-day management and coordination of the patient journey, including areas such as appointment scheduling, specialist outpatient clinic operations, billing, call centre operations and admissions. The role will work closely with clinical, nursing and administrative teams to facilitate smooth and coordinated service delivery across NCIS’ sites. Depending on the assigned portfolio and operational requirements, the incumbent may also supervise a small team of ancillary or administrative staff and support service improvement initiatives. The incumbent will report to the Section Head, Clinical Operations. 

Key Responsibilities

Outpatient Clinic operations (NUH / NTFGH)

• Manage the daily operations of NCIS’ Outpatient Clinics, ensuring efficient scheduling, patient communication, and seamless coordination with internal and external stakeholders.
• Supervise and support referrals via managing cancer centre call centre and clinic staff, providing guidance on patient interaction protocols, data management, and administrative processes.
• Ensure service quality in patient service delivery, including resolving patient feedback and service escalations.
• Monitor clinic resources and optimize resource utilization to ensure operational efficiency and service continuity. 
• Drive quality improvement initiatives to enhance service delivery, operational effectiveness, and patient satisfaction

Missing Orders Management 

• Manage missing orders, ensuring timely resolution and minimal disruption to patient care.
• Collaborate with clinicians, lab technicians, and administrative staff to streamline workflows and reduce incidence of missing orders.
• Liaise with data team to automate the Missing Orders for streamlining and efficiency. 

Team Supervision

• Provide leadership, coaching, and mentorship to staff, fostering professional development and a collaborative work environment.
• Conduct regular performance reviews, establish clear performance objectives, and provide constructive feedback to support continuous improvement. 

Trace Lab Co-ordination

• Coordinate and trace laboratory orders to ensure timely follow-up and completion of required investigations. 
• Facilitate appointment booking and scheduling on behalf of patients when required, ensuring continuity of care.
• Monitor outstanding laboratory requests and follow up to ensure timely closure. 

Patient Billing Management

• Oversee the accurate and timely processing of patient bills and invoices. 
• Resolve billing discrepancies and ensure compliance with insurance and regulatory requirements.
• Monitor accounts receivable and coordinate with finance department for timely payments 

Cross Function Collaboration

• Collaborate with other departments such as Clinical Operations, IT, Finance, and Quality Assurance to optimize workflows, resolve operational issues, and support strategic initiatives.
• Represent the NCIS in meetings, committees, and external forums and performing secretariat duties as required
• Plan and execute projects that aim to improve quality, delivery, and cost of care. 

Others

• Undertake any other duties and responsibilities assigned by the Reporting Officer in support of departmental and organisational objectives. 

Key Requirements

• Bachelor's degree in Healthcare, or a related field.
• Preferred 2 years experience within a healthcare setting, preferably in a supervisory role.
• Strong understanding of hospital operations, patient care pathways, and regulatory requirements.
• Excellent organizational and communication skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Leadership qualities with a focus on team building, staff development, and fostering a positive work environment.
• Problem-solving aptitude and a proactive approach to identifying operational efficiencies and implementing process improvements.
• Agile and flexible with duties assigned, as healthcare is a dynamic industry.
• Preferably with some AI experience or knowledge of use. 

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.