Manager, Group Care Plan Operations

As Manager within the team, you will support the NGEMR NUHS FG7 Lead and play a critical role in overseeing and leading the implementation and optimization efforts of NUHS’ Next Generation Electronic Medical Record (NGEMR) Functional Group (FG) 7 applications and work streams, which include Prelude, Cadence, Grand Central, HIM, PMPA and MPI.

You will work in partnership with GCMB, GCMIO & CMIOS, Institution leadership and COOs to implement plans that enable the delivery of key NUHS workplans and strategies as well as being involved as a representative in national programmes such as national referral program, when required.

Accountabilities

Project Planning & Delivery 

• Monitor project progress and provide regular project updates, status reports at designated platforms, and escalate issues to the reporting officer.
• Document project activities, decisions, and outcomes.
• Prepare project reports, including progress updates, milestones achieved, and lessons learned to share at designated platforms.
• Adherence to project timelines and deliverables are monitored.
• Accurate and timely documentation of project activities.
• Effective communication and collaboration with stakeholders.

Stakeholder Management

• Engage with stakeholders to understand their needs, expectations, and requirements.
• Provide regular project updates, status reports, and presentations to stakeholders, ensuring transparency and alignment.
• Proactively manage stakeholder expectations and address any concerns or conflicts.
• Stakeholder satisfaction e.g. responsiveness and effectiveness in addressing stakeholder needs

Management of Change Requests (CRs)

• Provide guidance and liaison between build team and requestors on CRs.
• Track the progress of submitted CRs to ensure implementation by stipulated timeline.
• Change requests are implemented according to timeline.
• Proper documentation and archival of changes to referral/TCU EAP.

Department-specific tasks/responsibilities

• Undertake additional department-specific tasks or responsibilities as assigned on an as-needed basis.
• Timeliness in completion of assigned tasks.
• Quality of completed tasks against specific tasks requirements.
• Flexibility and adaptability to new tasks or responsibilities.
• Team collaboration with colleagues to achieve departmental objectives.

Qualification Required and Area of Discipline

• Basic degree in any discipline.

 Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• At least 5 years of managerial work experience in administration / project management. Managing frontline staff will be an added advantage.
• Healthcare operational experience will be advantageous although not necessary.
• Experienced in project management, operational and emergency planning.
• Ability to translate strategies into implementable work plans and projects.
• Ability to influence and lead others at different levels and from different functions within the organization.
• Ability to operate in a complex environment and adaptive to changing roles and priorities.
• Strong collaboration, interpersonal and communication skills
• Proactive and Team player