Manager, Medical Affairs - Clinical Governance

Job Responsibilities

• Lead and provide secretariat governance for Medical Board/CMB‑appointed clinical committees and workgroups; ensure agendas, papers, minutes and follow‑ups are of publishable quality.
• Plan, design and oversee quality assurance programmes, clinical audits and performance improvement initiatives (e.g., RCA, PDSA, Lean/Six Sigma toolsets).
• Provide institutional oversight of incident management, including triage standards, case review governance, RCA quality, and close‑out of corrective actions.
• Coordinate regulatory and accreditation readiness (HCSA/MOH, JCI); lead surveys and enterprise risk management/clinical risk management.
• Direct the development of dashboards, indicators and analytics for clinical outcomes and safety; assure data integrity and insights for decision‑making.
• Chair/lead project workstreams and cross‑functional taskforces for priority risks (e.g., medication safety, falls, sedation safety, device/laser/radiation safety, etc.).
• Develop and deliver education and capability‑building for quality, patient safety and risk management, including faculty/assessor responsibilities for QI projects.
• Represent the institution at NUHS cluster and MOH committees/workgroups; consolidate positions, prepare briefs and ensure timely submissions.
• Manage Medical Affairs Office governance operations (e.g., policy updates, clinical risk registers, budget/funds tracking) and optimise processes.
• Coach and supervise junior staff; role‑model professional standards and collaborative stakeholder engagement.
• Undertake any other duties as assigned by Head of Medical Affairs.

  Requirements

  • Bachelor’s/Master’s degree in Life Sciences, Pharmaceutical Sciences, Healthcare Administration/Management, Biomedical Engineering, Pharmacy, Nursing or Allied Health disciplines.
  • Proven track record in clinical governance, healthcare quality, patient safety or risk management, with outstanding management abilities and demonstrated leadership.
  • Minimum 8–10 years relevant experience (including minimum 3 years in a managerial/supervisory role) in a hospital or healthcare environment.
  • Strong acumen with in‑depth understanding of clinical governance frameworks, HCSA/MOH regulatory requirements, and international standards (e.g., JCI, ISO).
  • Able to drive quality/patient safety strategy, design, implementation and evaluation across departments and programmes.
  • Project and programme management capabilities with experience leading cross‑functional teams and complex institutional workstreams.
  • Possesses confidence and credibility to resonate with senior management and clinical leadership – internal and external stakeholders.
  • Ability to multi‑task and work under tight timelines; resilient and adaptable in a fast‑paced environment.
  • Good analytical and organisational skills with the ability to interpret data, identify trends and propose actionable recommendations.
  • Excellent communication, facilitation, presentation, negotiation and interpersonal skills; able to produce high‑quality committee papers and reports.