Manager, Patient Advocacy & Support Office

Overview

The Patient Advocacy and Support Office (PASO) at the National University Health System (NUHS) is an integral part of our commitment to delivering incredible care and health together with patients, caregivers, and the community.  Working cross-functionally, we champion and foster a culture of person- and family-centred care and service excellence across the NUHS cluster. We drive engagements and collaborations with patient advocates and the community in clinical, academic and social domains to achieve better health outcomes.

 Job Responsibilities

You will be responsible for the following: 

Champion Person- and Family-Centred Care

• Drive system-wide adoption of care partnership principles through training, campaigns, and engagement activities.
• Co-create and implement initiatives that meaningfully involve patients and caregivers in the design, delivery, and evaluation of care.
• Apply design thinking and lean methodology to identify gaps, improve processes, and grow initiatives.

Project Management

• Lead end-to-end planning and execution of initiatives, ensuring engagement of stakeholders and alignment with organizational change priorities.
• Manage scope, budget, timelines, and risks to deliver impactful outcomes.
• Facilitate cross-functional collaboration across clinical, operational, and community teams.

Partnership and Community Development

• Build and sustain strategic partnerships with patients, caregivers, community organisations, and government agencies.
• Identify opportunities for strategic alliances that advance care partnerships.
• Strengthen the Patient and Family Partners community including recruitment, onboarding, engagement, recognition, and appreciation of staff and community.

Data and Insights

• Work with key stakeholders to collect, interpret, and present patient experience and programme data.
• Translate data into actionable recommendations and track impact.
• Develop dashboards or visualisations to inform strategic decision-making and continuous improvement.

Administrative and Operational Support

• Ensure effective documentation, reporting, and compliance with governance requirements.
• Organise meetings, manage schedules, prepare materials to support operational excellence.
• Contribute to process improvements that strengthen team efficiency.

Requirements

• Bachelor’s degree in healthcare, social sciences, public health, or related disciplines.
• Three to five years of relevant experience with demonstrated experience in programme and project management in healthcare, community development, and/or patient advocacy.
• Proven ability to work with diverse stakeholders, manage multiple priorities, and navigate complex systems and influence without formal authority.  
• Strong communication, facilitation, and problem-solving skills, with a high level of empathy and professionalism.
• Demonstrated commitment to co-design, continuous improvement, and patient-centred practice.
• Good attention to detail to drive and deliver multiple tasks and projects, focusing on achieving positive outcomes.
• Proficiency in MS Office, familiarity with data visualization tools and basic visual/video editing is advantageous.

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