Manager / Senior Manager, Pharmacy (Quality Assurance, 2-Year Contract)

Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.
We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

NUH Pharmacy is establishing a GMP-compliant sterile drug compounding hub providing cytotoxic and non-cytotoxic compounding services across hospital clusters. Reporting to the Head of Quality, you will be responsible for overseeing and maintaining the Quality Management System (QMS) and ensuring GMP/GxP compliance across all compounding operations.

The Manager/Senior Manager, QA plays a critical role in driving audit readiness, deviation management, CAPA implementation, and continuous improvement of quality systems, while serving as a key liaison for internal and external stakeholders on all quality matters. The Senior Manager will additionally provide strategic quality leadership, mentor the QA team, and represent the organisation in regulatory and cross-institutional engagements.

Key Responsibilities

• Maintain and ensure the effectiveness of the Quality Management System (QMS) in compliance with GMP/GxP and regulatory requirements, ensuring all processes, procedures and documentation are current, implemented and audit-ready
• Provide QA oversight of compounding operations, including review and approval of procedures, documents, records, deviations, investigations CAPAs, change controls, gap assessment and product release decisions
• Oversee product release decisions, ensuring complete, accurate and compliant documentation prior to release
• Ensure deviations are thoroughly documented, investigated, and resolved with effective corrective and preventive actions to prevent recurrence
• Lead and coordinate internal, customer and regulatory audits, ensuring timely closure of audit findings and sustanined audit readiness
• Qualify, monitor, and audit external vendors and oversee incoming materials disposition
• Identify, assess and escalate quality and compliance risks to QA leadership with recommended mitigation actions
• Facilitate and lead Quality Management Reviews( QMR), tracking and reporting key quality metrics and driving continuous improvement initiatives to enhance quality systems and operational performance
• Develop and manage QA staff through competency assessments, structure training programmes and performance management, ensuring all personnel are qualified and trained in accordance with GMP requirements
• Build and maintain effective relationships with internal and external stakeholders on quality matters, including proactive management of customer feedback and quality concerns
• Provide strategic input into quality systems development, lead regulatory inspections, and contribute to the broader quality direction of the compounding hub

Key Requirements

• Degree in Pharmacy, Pharmaceutical Science, Life Sciences, Engineering, or a related discipline; advanced degree (MSc/PhD) is an advantage
• Minimum 10 years of relevant experience in QMS within the pharmaceutical, biotechnology, or medical device industry, with at least 2-3  years in a managerial role including experience leading managers or cross-functional teams
• Strong knowledge of GxP regulations, GMP compliance, and relevant regulatory requirements
• Strong understanding of QMS principles, validation, change control, and deviation management
• Excellent communication and interpersonal skills, with the confidence to engage and influence stakeholders across all levels of the organisation
• Strong problem-solving and analytical abilities, with a high degree of initiative, resourcefulness and attention to detail
• Experience in facility setup, commissioning or greenfield operations will be an added advantage

Closing & Applications
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.