Manager/Senior Manager, Operations Support Services

Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

This role is responsible for driving digital transformation of admin functions in OSS-General Services through technology, automation, analytics and sustainability. Drive digital transformation initiatives, leverage operational data to sharpen decision making, and create smarter, greener and more efficient support services for future projects.

Key Responsibilities

Manage operations, systems as well as review and improve functional units in OSS-General Services.

1. Support operational performance and drive continuous improvement across:
   1. Security Operations
   2. Carpark Operations
   3. Mailroom Services
   4. Telecommunications Systems
   5. Mortuary Operations
   6. Audio Visual Services
   7. General Administrative Services

2. Lead the digitalization of General Services workflows and processes through technology adoption.
   1. Automate contract management, license renewals, inspections and service reminders.
   2. Review manual processes and identify automation opportunities to improve productivity.
   3. Collaborate with IT and vendors on system enhancements and technology implementation.
   4. Evaluate emerging technologies including AI, IoT sensors, smart facility management systems and predictive analytics.

3. Establish a data-driven operating model for:
   1. Carpark Analytics
   2. Facilities and Services Utilization

4. Work with the various functions staff and other NUH departments on sustainability initiatives.
   1. Energy reduction projects.
   2. Waste minimisation initiatives.
   3. Paperless workflow implementation

5. Assist in training plans and learning journeys, with emphasis on digital transformation and innovation aligned to departmental needs
6. Work with relevant teams to review feedback and incidents, implement corrective action and ensure follow-up of disciplinary reviews or workflow enhancements.
7. Perform any other duties assigned by Supervisor.

Key Requirements

• Bachelor’s degree
• Minimum 10 years of administrative and managerial experience
• Good verbal and written communication skills
• Knowledge of workflow automation, process digitalization and continuous improvement methodologies
• Knowledge of AI-enabled productivity tools and digital workplace technologies will be an advantage.
• Strong interpersonal and organisation skills, as well as the ability to lead and work in teams
• A dynamic and motivated individual with a keen interest in continuous improvement and work excellence
• Ability to multi-task and work under tight timelines

Closing & Applications
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.